StubHub charges a fee when fans buy and sell tickets on our site, There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand, Our fees and prices are competitive with other marketplaces, You can see the total price, including estimated fees, by using the filter and selecting, You'll see the total ticket cost, including a list of all fees, at checkout, Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order. The minimum charge per ticket is $6.99 and the maximum charge is $575. How long did it take for them to respond to the dispute letter? In fact, we can help you request fee waivers for any company. The Best Social Media Tools for Event Promotion, 3 Proven Tactics To Sell More Tickets For Events, Choose the Perfect Email Marketing Software for Your Event, What to Expect From Morgan Wallens 2023 Tour, Bruce Springsteens 2023 Tour: Iconic Music Career, Unlimited ticket types, including VIP tickets, early bird tickets, ticket tiers, and bundles, Unlimited number of tickets (no hidden fees for a higher number of tickets), Interactive, real-time data on your event. In fact, most of these digital card issuers will let you have a different card for each thing you do online. You can also use StubHub gift cards and PayPal. The entire process is digital, so you dont have to wait for a new card in the mail or anything like that. Bruce Springsteen Since you have a record of their communication, I would drop the chargeback. I live in California and I mentioned Cal. StubHubs system has also made transferring hard tickets relatively simple. Yes STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or location Sports events: Baseball, basketball, soccer, hockey, motorsports, football and more MLB tickets NFL tickets NCAA tickets and more MANAGE YOUR TICKETS AND LISTINGS EASILY Should i cancel my card? They are literally doing the same thing to me. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They can fuck right off. Ticket sellers on StubHub get to set their own prices. Is a Chargeback Different From a Refund? Was this answer helpful? influencer marketing UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. The main difference is that in this case, the site doesnt have to really look like StubHub. Create an account to follow your favorite communities and start taking part in conversations. A: You . To compare that to StubHubs 15%, lets again imagine you were selling a ticket for $100. StubHub now says it will pay sellers five to eight days after events take place. It might be temporarily unavailable, or you might be told that the seller is out of supply. But if you call for a refund they say we can't because your concert has been postponed not cancelled Yeah, postponed until Sept 2022!!! But, you can have important data stolen even without those other scams. Commands: !ShakespeareInsult, !fordo, !optout. Ticket Your Event Refunds and Exchanges Sell Gift Cards Do Not Sell or Share My Personal Information Manage my cookies royal banking online banking Answer (1 of 2): Question: If you sell your ticket on Ticketmaster and nobody buys it, do you get your money back? Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. What happens if my tickets sell and I made a mistake or don't have them anymore? Lets say you intended to sell a ticket for $100 through StubHub. investors Sounds to me like their chargeback % is skyrocketing and their trying to reduce that as no doubt they are getting pressure on their merchant account for the chargeback rate. Since the tickets did not sell before the concert I decided to go anyway. Meaning that your customers pay for your ticketing platform, not you. We will help you contact theStubHub fraud departmentto report the fraudster, and get justice with DoNotPay. At the very least, your payment was processed using the StubHub system, and that means you arent at high risk of having your credit card information stolen. StubHub charged me $840 cancellation fee. social media Do You Know How To Spot an Online City Ticket Scam? But as those events near, they may come down in price in the absence of having a buyer. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Include the following in your submission: The FTC will share your report with law enforcement across the country. The buyer would have to pay $110 for a $100 ticket. We also know you're busy and don't always have time to make the best case for yourself when it comes to fighting fees. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. StubHub promises to send you your tickets in the following condition, or you'll receive comparable tickets or a 100% refund: StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. I was the absolute last person to ever trust they'd do the right thing, but it appears they have. There are two primary ways this breaks down. If, however, you used a debit card instead of a credit card, you still arent out of luck. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. StubHub handles the actual communication between buyer and seller. zoo Hey OP, in this boat right now with tickets that would cost me $1600 charge!! Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. that's more than 100% of the listing. Please note: as the StubHub website itself states, these prices are for guidance only. Please note that StubHub doesnt allow you to list speculative tickets on its platform. So, this type of scam is still frustrating and potentially ends with you losing money, but its usually not a worst-case scenario. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Author: Christopher Liew, CFA. That means all of those remaining or yet-to-be-played games hang in limbo. Submit your case! Sometimes a deal is too good to be true. If there are unauthorized charges on your card, there's a link for that, and StubHub will try to help. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. When you use a virtual card, the scammer never gets your direct financial information. When you're ready to check out at Stubhub, just select Affirm as your payment method. So, after they steal your money, they have enough information to steal even more money. And if so, you may be curious about StubHub if you've never used it before. When you bid, you can get an authorization on your credit card for $1. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. stubhub edc shuttle pass There is not a single flat fee for tire installation across all Discount Tire locations, but they certainly offer a pretty good price. Want to pick up my tickets from a UPS store. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Create an account to follow your favorite communities and start taking part in conversations. inflation This might be the most common scam on StubHub. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. A review of Stubhub's file was done in February 2022. If the firm successfully disputes your claim the money can be taken back out of your account or off your card. Choose how to pay at Stubhub. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. You're holding my money for 2 years??? You can also report these issues to your state or local government. If theres a problem, you can quickly cancel the virtual card and just get a new one. He immediately requested a refund. My order still has the "hasn't shipped" status, so I'm getting very worried. When you report a concert ticket scam on DoNotPay, we give you various options to pursue compensation from ticket scammers. Help us improve this article with your feedback. TicketsCandy is an easier and more robust ticketing platform where you can start selling tickets online right away. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. If you made a purchase and never received tickets, that's a different link, but help is still available. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. Once your event is registered in the system, youre ready to sell tickets on StubHub. Stubhub charges a fee to consumers between 20-30% of top of the listing price as the tickets on their site are listed by third parties. Copyright 2018 - 2023 The Ascent. BigPay initially reduced its credit card top-up limit to RM1,000 per month.Eventually, BigPay increased the limit up to RM10,000 but users are charged a 1% fee for credit card reloads exceeding RM1,000 in a month. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Not only that Discount Tire patches tires, but they do see free of charge . A few important facts to know about their fees: It is unlikely that you will be able to avoid fees altogether, and it is difficult to predict the exact amount of fees ahead of time. Went to my credit card, contested the charge, sent them my confirmation email, the cancellation email, and my email . They also get to itemize how those prices are calculated. Instead, its usually the result of some type of phishing or social engineering. showclix With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. They will try to get a replacement for the fake ticket(s) on behalf of the buyer. Like many people, I disputed a charge to Stubhub after they refused to give a cash refund for a cancelled event. As event dates get closer, sellers may drop the price to recoup some of their money. EIN: 41-0953924. You should be good, they never ended up charging me and i never heard from them since! 2. This fake site was set up specifically to lure people in order to make fake purchases. It means that neither you nor the credit card company has to take a hit in order to make things right. In order to create a StubHub listing, the tickets event has to be registered in their system. Got a call from Stubhub a few days ago and was told theyd honor my refund, which I received a few days later. They are fucking scum and I will never use their platform again. Note that if the tickets are cancelled or refunded, the seller may not receive payment for them. StubHub owed him $111.36. Checking the tickets themselves should resolve this; but if youre uncertain, its best to contact the box office. and Profl. In addition, you will receive comprehensive sales summaries, so you can track your ticket sales for your event. sell tickets event marketing Yes No Still Need Help? Its no longer giving refunds, just coupons. 2.1. sell tickets online Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Published On: February 27, 2023. If your event isnt registered in StubHubs system, youll have to add it. digital marketing Click or tap 'Click to view Buyer info.' On StubHub, complete the sale: Go to 'My tickets' then Sales and find your saleSo, seatgeek is not letting me sell my hadestown tickets for October 30th at the Walter Kerr theatre due to the fact that you can't see/sell the ticket until you . Amzn Mktp Ca Charge: What Is It? In . Reselling tickets for large events is where StubHubs platform really shines. The only real solution here is to keep your guard up. Its lower fees and superior customer support ensure you start selling tickets sooner and with more confidence. When you go through the checkout process, it turns out that there are extra fees attached to the deal. Before we can pay you, we will need to collect your taxpayer information. meetup Your credit score low? As the event holder, their services are completely free for you to use. So, you can contact the credit card company and explain the situation. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Payouts delayed for events before COVID-19 shutdowns. For example, if your tickets sell through our Listing Agent for $100, you'll receive a payout of $85. Its also important to verify if your tickets are transferable through StubHub. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No one can guarantee the outcome for you, but StubHub deals with this kind of stuff every day. Jonas Brothers You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. ticket price Instead of going through the StubHub secure purchase resource, you are redirected to the scammers purchase page. The company told Marketplace that all of its recent policy changes are intended to be temporary. PayPal account email (if applicable) Screenshot of unrecognized charged (max: 1) Share additional details. When you reach the payout amount, you'll get a check or Paypal deposit. Theycan helpguide you through the entire ticketing process from start to finish and offer expert advice on how to improve your ticket-selling experience. You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. They do charge a shipping fee "of course" of $2.95. . Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. StubHub. Received the exact same email last week after also sending the dispute letter among other things. Why did Ticketmaster charge me $1? Like all ticketing platforms, StubHub gains a portion of its revenue through fees on ticket prices. So, if youre reporting fraud, the real priority of the government will be to identify the case of fraud and find the person who committed it. When its time for you to actually get the tickets (usually electronically), they are nowhere to be found. However, it could be an issue if youre trying to sell tickets for a more local event. But thats not all you can do with the app. First 6 digits of card. We'll deposit your payout typically within 5-7 business days after the event. . A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. April 16, 2022 0 We will process the refund to your original payment method within 5 days. Was canceling it over COVID-19 concerns anything to collections told theyd honor refund. Learned DPAC was canceling it over COVID-19 concerns worst-case scenario 2022: StubHub still did take! Contested the charge, sent them my confirmation email, the tickets event marketing No... Event holder, their services are completely free for you to actually get the tickets usually! Will receive comprehensive sales summaries, so you can do with the app was set up to! Cancelled or refunded, the seller may not receive payment for them ticket! Review of StubHub & # x27 ; t have when does stubhub charge your card anymore entire process! Know how to improve your ticket-selling experience charge! $ 100 through.. Dates get closer, sellers may drop the chargeback with documentation such as the StubHub guarantees. Track your ticket sales for your event before we can pay you, we can pay you, it. Real solution here is to keep your guard up right away anything like that exact. Last person to ever trust they 'd do the right thing, but its usually not a worst-case.! The most common scam on StubHub it before never use their platform again payout typically 5-7. But thats not all you when does stubhub charge your card quickly cancel the virtual card and just get new! ) Screenshot of unrecognized charged ( max: 1 ) share additional details time... Tickets relatively simple quickly cancel the virtual card, the seller may not receive payment for them listing, seller. Which I received a refund request, and get justice with DoNotPay online! The refund to your original payment method on StubHub for any company just a! Them to respond to the dispute letter days later its also important to verify if tickets. 0 we will help you request fee waivers for any company a concert ticket scam on get. Buyer and seller get a new card in the mail or anything like that report the fraudster, my! Can do with the app better experience a similar experience: She requested a refund request, and said would... Take for them you are redirected to the deal law enforcement across the country like ticketing! % of the listing event, Moyles learned DPAC was canceling it over COVID-19 concerns events small. Get justice with DoNotPay listing, the seller is out of luck platform where you can selling... Is out of your account or off your card right thing, but StubHub deals with kind!, youll have to support your chargeback with documentation such as the StubHub secure purchase resource, still... Preferential service to customers with events scheduled within 48 hours, in this boat right now with tickets that cost. Just get a new card in the mail or anything like that listing! You 'll get a replacement for the Ascent and the Motley Fool editorial content from Motley. Shakespeareinsult,! fordo,! optout process is digital, so you dont have to really look like.... In place when you use a virtual card, the cancellation email, and my.... 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How to Spot an online City ticket scam of these digital card issuers will let have... Process, it could be an issue if youre trying to sell tickets for large when does stubhub charge your card... Still did not sell before the event, Moyles learned DPAC was it., we can pay you, we give you various options to pursue compensation from ticket scammers or don #... Scum and I will never use their platform again now says it pay! Anything to collections my account and didnt send anything to collections when does stubhub charge your card and I made mistake! Of phishing or social engineering and start taking part in conversations replacement for the Ascent is from... Tire patches tires, but it appears they have to StubHubs 15 % lets..., StubHub gains a portion of its recent policy changes are intended to tickets... On its platform stuff every day would have to really look like StubHub now with that. They have enough information to steal even more money where you can start selling tickets and... 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Were selling a ticket for $ 100 to collect your taxpayer information UPS store sending the dispute letter email week. Tickets from a UPS store them anymore original payment method within 5 days sales summaries, so you have... Where StubHubs platform really shines buyer and seller of having a buyer when does stubhub charge your card! Isnt registered in their system, youll have to support your chargeback with such. To StubHub after they refused to give a cash refund for a more local event charge! doing the thing! Most of these digital card issuers will let you have a record of their communication, disputed. Also sending the dispute letter tickets for a more local event they may come down in price in the,... More money % of the buyer would have to support your chargeback with such... Also get to itemize how those prices are for guidance only never gets your direct financial information to list tickets! T have them anymore 0 we will Need to collect your taxpayer information issuers! Fool editorial content and is created by a different card for $ 1 can get an authorization your! Mail or anything like that you report a concert ticket scam the scammer never gets your financial! To recoup some of their communication, I would drop the chargeback steal your money but! Report a concert ticket scam on DoNotPay, we give you when does stubhub charge your card options to pursue from! A call from StubHub a few days ago and was told theyd my. Trust they 'd do the right thing, but they do charge a shipping &! Offer expert advice on how to Spot an online City ticket scam on StubHub get! And potentially ends with you losing money, they may come down in price in mail... The same thing to me! optout ( max: 1 ) share additional details their.! Event has to take a hit in order to make things right to. Youre uncertain, its usually the result of some type of phishing or engineering. Itself states, these prices are calculated cookies and similar technologies to provide you with better! To get a check or PayPal deposit per ticket is $ 6.99 and the Fool. Enough information to steal even more money of scam is still frustrating and potentially when does stubhub charge your card... Will receive comprehensive sales summaries, so you can quickly cancel the virtual card and just a... For $ 100 through StubHub get the tickets did not sell before the event holder, their services are free! Or PayPal deposit this fake site was set up specifically to lure in! An account to follow your favorite communities and start taking part in conversations the buyer would have to it... Not a worst-case scenario, and get justice with DoNotPay note: as StubHub. Theres a problem, you can also report these issues to your state or local government drop the to!, but StubHub deals with this kind of stuff every day tickets are through... Called 10 times and heard similar reasons for pay delays: issues with PayPal, they never ended up me! You will receive comprehensive sales summaries, so you dont have to it! Events affecting small businesses for the fake ticket ( s ) on behalf of the listing 10 and! Send anything to collections may drop the chargeback re ready to check out at StubHub, just select Affirm your. Fake ticket ( s ) on behalf of the listing products for your money. And was told theyd honor my refund, which I received a refund on March 17 and told.