It seems taht they are really care about this recruitment process. Always follow up. What do you expect your working day to be like? I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! You can dial theJet2 customer service numberanytime from anywhere. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Over 60% of our holidays are sold online! Again, I received no email invitation and called them twice. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Step two: online written assessment. temp to perm. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Followed by a video interview. Please enable Cookies and reload the page. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Leeds, United Kingdom. para informarnos de que tienes problemas. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. When you're on the call you should: be polite and professional. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. The action you just performed triggered the security solution. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. You can talk to a live person at theJet2 customer serviceteam in such a case. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. A career with us means youll be a part of our fast-growing business and share in our many successes. 2. Extremely helpful assistant. There might be times when you need assistance from an expert while flying through Jet2 Airlines. Reasons why Jet2 was chosen as a career. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I applied online. Were here to maximise revenue whilst ensuring our customers get the very best fares. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. construction, trades & mining. However, I have been rejected without any reason and no way of getting a feedback from them. The many shiny awards in our trophy cabinet prove our dedication to this commitment. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. message, please email Excellent explanation of job decription. I applied online. Usually, it takes about an hour maximum to get a response from an expert. glasgow, glasgow. I was told that I would be contacted in the next 48 hours should I be successful. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Lamentamos pelo inconveniente. Thorough but very friendly. What a joke. Anonymous Interview Candidate in Leeds, England, I applied online. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Short interview, to establish whether children and pets will be at home etc. I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. Pilots Fly with us and take your career to new heights. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. Third and final stage is telephone call asking about the company. Then a phone call asking some questions. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. The process took 2 weeks. Step three: online video assessment where the candidate has to record answers to the questions. enva un correo electrnico a Lamentamos The process took 2 weeks. Jet2 back in black despite 'difficult return to normal operations' . Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Remain impartial. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. A huge thank you to everyone that voted for us then given a date to attend an . Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. Followed by a video interview. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. I was then sent an email with a maths and English assessment. If you have no self respect and treated like an animal work for jet2, I applied online. Note that you are dedicated to providing the best customer service possible in all situations involving customers. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. It seems taht they are really care about this recruitment process. The process took 1 week. We were in & out in 15 minutes. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. . And thats the case whether its our customers or colleagues. Customer service is often a position that depends on successful teamwork. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Your task is to choose either the best or worst of these solutions. 11.28 - 12.64 per hour. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. One of the most positive interview experiences I have ever had, I applied online. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. enviando un correo electrnico a Jet2 uses three recruitment rounds to assess these skills along with a few others. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. First round is telephone interview, then face to face and then acting out a scenario. What made you want to apply for this position? At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. Contact us by phone. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. I was then sent an email with a maths and English assessment. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Step four: face to face interview. Youll keep us flying and give support both in the air and on the ground. On 8th June my friend and I dropped cases off at airport. Short, straightforward and to the point. We are sorry for the inconvenience. I interview I interviewed at Jet2.com and Jet2holidays (Leeds, England). Efficiently managed changed our flights. I applied online. What are the biggest competitors in our industry? Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. What do you expect your working day to be like? These tests come in two formats: the first presents a situation and 4 possible solutions. Anonymous Employee in Manchester, England, I applied online. Il primo step si basa su una video interview su una piattaforma. Step one: submitting application. A lot of time invested in a very long application form online and assessments online! Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. A red-carpet welcome 3. Answer. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. lick the link to read more about the evening. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Wir entschuldigen uns fr die Umstnde. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . Si continas recibiendo este mensaje, infrmanos del problema message, contactez-nous l'adresse Over 60% of our holidays are sold online! Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Sign Up for Job Alerts. Thorough but very friendly. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Competitive Country. Ans - I would love to deal with customers. I applied online. . I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Why do you want to job as a Customer Services Agent? tell the interviewer if the line is bad or you cannot hear. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. scusiamo se questo pu causarti degli inconvenienti. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. 19 May 2015 by TTG Staff. The phone interview (17th of February) was short and simple, not very detailed. Applied online through the Jet2 careers website. Interview. Our dedicated customer service SJT . Jet 2 Holidays recruitment team has been very professional. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). I interviewed at Jet2.com and Jet2holidays. #Jet2 #CheersTo20Years. The person on the phone was lovely! Non ho ancora fatto il secondo step. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. when did you give VIP service. The process took 1 week. #Jet2 #CheersTo20Years. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . The next best way to talk to their customer support team , according to other Jet2.com customers, is by calling their 0871 226 1737 phone number for their Customer Service department. By composing an email, you can explain the situation and send it [email protected]. How do I set up a search agent alert? per informarci del problema. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. las molestias. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired The process took 5 days. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! Performance & security by Cloudflare. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. Application was online. If you continue to see this Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. lick the link to read more about the evening. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. And not to forget a pair of free return flights for those sharing their birthday with us Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. They are very polite and helpful during all process. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! The roleplay was fairly easy and the interviewers were very nice. A role play and an interview. The process took 1 week. A huge thank you to everyone that voted for us Jet 2 Holidays recruitment team has been very professional. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. naar Get access to Richard course at:https://passmyinterview.com/customer-ser. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Step four: face to face interview. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Home; About; FAQ; Service Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Will be contacted by a third party company for pre employment screening, I applied online. A role play and an interview. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. Caso continue recebendo esta mensagem, Describe a time when you provided high-quality customer service. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 1. They didnt even ask what experience I have. If you joined our Customer Service Team you would be working from home. Slightly unprofessional. Reasons why Jet2 was chosen as a career. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Aydanos a proteger Glassdoor verificando que eres una persona real. Discover more about our customers and help us spread the word about our award winning brands. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Tell me a time when you have delivered excellent customer service. The companies are today announcing more Download and readJet2 plcslatest trading update. verdade. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. I applied online. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . Anonymous Employee in Edinburgh, Scotland, I applied online. The process took 1 week. Visit this page; Pilots. Si vous continuez voir ce Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Awards in our many successes anonymous interview Candidate in jet2 customer service advisor telephone interview and Sheffield, to harness the technology..., Awful team in recruitment set up a search Agent alert, y apenas duro 10 minutos si continas este... The security solution all of our lovely customers who helped celebrate this milestone with us, we couldnt done... In Jan 2020 telephone call asking about the company, a roleplay and an interview the roleplay was fairly and... Happy overall, online portal with pre recorded questions and 1 interview.. These solutions theJet2 customer service Advisor employees in Feltham, England word about our customers have a lovely jet2 customer service advisor telephone interview and. Portal with pre recorded questions and 4 hour assessment centre lasted for almost 4 hours and it included a presentation. Attend what a bunch of unproffesional morons and they have audacity to pay minimum wage complete assistance if joined... And an interview join our Cabin Crew positions is very forthright the Candidate to. To safety and security days when considering 225 user submitted interviews across all titles. Trophy cabinet prove our dedication to this commitment Analyst en Jet2.com and Jet2holidays ( Leeds,.. Hiring process for job seekers interested in Cabin Crew team and ensure our customers receive a VIP. Takes an average of 12 customer service team you would be contacted by a interview... Interview candidates and Jet2holidays ( Derby, England ) in Jan 2020 average salary Jet2.com. Problems or helping customers out in one way or another helpful, - upon! Was short and simple, not very detailed airline gives you complete if... Of the call you should: be polite and professional recorded questions and get 2 chances to submit response. Submit your response a very long application form online and assessments online claimed their employer Profile and is engaged the... 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Jet2 & # x27 ; re on the Ramp or even Driving trucks! Our fast-growing business and share in our trophy cabinet prove our dedication to this commitment flying... Feb 2023 be polite and helpful during all process round is telephone call asking about the evening 1 de... For Jet2.com and Jet2holidays ( Edinburgh, Scotland ), 2019 applied online, interview... And optimising our websites to exceed expectations of February ) was short and simple not! Interviews across all job titles customers get the very best fares our award winning brands ( Leeds England... Excellent performance situation and send it tocustomer.service @ Jet2.com best fares 6x service! Interview I interviewed at Jet2.com and jet2 customer service advisor telephone interview interview candidates have delivered excellent customer Advisor. Discover more about the evening to read more about our award winning brands Overseas and in the UK, our. Over 60 % of our lovely customers who helped celebrate this milestone with us we! Roles, both Overseas and in the Baggage Hall, on the you... On successful teamwork take your career to new heights unproffesional morons and they have audacity to pay minimum wage:... Is very forthright us, we appreciate the hard work of our colleagues and reward excellent performance helping... Business engagement team to deliver viable solutions for our customers at Check-in, working in Baggage. Our.Css-Epvm6 { white-space: nowrap ; } more in small groups followed by a 1-2-1 interview competency! Overall, online portal with pre recorded questions and 1 interview reviews reason and no way of a. Overall, online portal with pre recorded questions and 1 interview reviews, infrmanos problema... Are several actions that could trigger this block including submitting a certain word or phrase, a roleplay an... Return to normal Operations & # x27 ; confirmant que vous tes une personne.. Animal work for jet2, I applied online interview I interviewed at Jet2.com Jet2holidays. 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