If the sentences are true about them, they should stand up and wave their arms in the air; if not, they should remain seated. Goldilocks really stresses the message of the dangers of making assumptions, but it does that in a fun and different way which gets participants engaged and sometimes a bit fiery when discussing the answers to the questions about the story. To start the activity, split the groups into teams, or choose two participants. Usually, there are one or more who have a strong opinion one way or the other. 11:17:38 I can thoroughly recommend its use for any type of presentation in this area of work. gcse.async = true; Discuss what went wrong and how the conflict couldget avoided in the future. You'll Need: A pre-prepared flipchart of the statements from the handout (hidden from view until required). The Activity Link and PIN for the audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. Possible answers might name one party or the other, neither, or both as the a**hole. Click here to try out our training materials. Advise participants to use open questions instead of closed questions. The Big Book of Conflict-Resolution Games - Washington State University Have you ever taken part in a group activity without knowing your fellow group members well? Assertiveness Spectrum Time: In total we estimate this exercise will take 25 minutes. Those are the ones I focus on. Use hypotheticals and genericized stories instead. And ESH, for "everyone sucks here," a scenario where no one acted appropriately. One of the interesting 'take-aways' was that the fear of not understanding every word (the B1s) was greatly reduced as they were told they were going to hear a story. Team training is a new addition to our team time together so as the newly appointed Team Leader (a change to my previous role with the organisation) I was a little apprehensive. Ask. Objective: The goal here is to encourage everyone to come to a final decision, working together to make a fair negotiation. This game may seem like silly fun, however the driving point of the exercise is to teach teammates to think beyond the moment and to project outcomes in the future. While sharing the story, the presenter should touch on the following points: If the conflict happened years in the past, then the presenter can also discuss how the problem might be solved today. It's a really great exercise because everyone makes mistakes and assumptions and then start to doubt themselves when you go through the answers! Notes:Participants will need to be pre-briefed to bring a photograph or image with them to the training. The incidents are between two or more parties, and the idea of conflict management is to work at resolving the issues that initially caused the dispute and finding a resolution that all parties can settle upon. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. Its like a teacher waved a magic wand and did the work for me. Great as an icebreaker in to so many different subjects. The statement should be workplace-relevant and otherwise innocuous, like "When will you have X task completed? No one said youcouldn'tnegotiate to rack up points for one person and divide them at the end. Forcing an individual or group to look at an issue from both sides allows them to see valid arguments on either side. These stories can function as team conflict resolution exercises. You should pick a pop culture reference that is well-known, or one that is summarized in a short clip. Aims: To identify things participants have in common with each other. To explore the impact on relationships of finding common ground. 101 phrases you should never use with someone you care about, and what to say instead. EQUIPMENT: Flipchart MATERIALS: Handout: Pop Quiz on Attitudes Toward Conflict PROCEDURE: 1. If questioned, I have had the entire group turn their decision around. The other person will then either just answer the question or answer and follow up with another question, but which must build on the previous question. In this exercise, some players take on the role of time travelers, while the rest of the group act as parties in a conflict. We use this as part of our Diversity Training which requires a lot of interaction from participants. I have also used it to get learners thinking before drawing up their own team charter, which they then review periodically. Unfortunately, these methods may conflict with one another, so recognizing how an individual responds to conflict can build awareness and the ability to work around it. The learning from this is beneficial to gain an understanding of the different behavioural types and it generally works better with smaller groups of people of about three people per group. I use it alone, as a quick review of team performance, or as part of a team building day to make the more abstract learning apply to the actual experience of all participants. If the conflict is not yet resolved, then team members can predict the end result. Seeing Things Differently - Different Perspectives. Table of Contents Before You Begin Activity 1: AITA Activity 2: Rotate Debates Activity 3: Said, Heard, Meant Activity 4: The Two Dollar Game Activity 5: Arm-Wrestling Activity 6: Storytelling Activity 7: Knot or Not Resolving Conflict Before You Begin Create an account to start this course today. You'll Need: A piece of string/rope that is approximately 4 metres long. In each corner of the room, hang a sheet of paper with the name of one animal. This exercise encourages honest self-reflection and communication, and is a good fit for more serious groups who are not into games. 5. Pages Updated On: Towards the end of the activity, you should move through the possible motions in order so that participants get a feel for how different plans might play out. })(); Top : Exercises and Training Activities To Teach Conflict Management: In this section you'll find descriptions and links to free training activities and exercises that can be used to teach conflict management and conflict resolution skills to all ages. The teams will each have 10 minutes to decide how to fairly split the total of the pot amongst everyone in the room. The problem with stereotyping also arose - which led into discussion about issues with stereo-typing internal and external clients. The response was great, stimulated lots of discussion about stereotyping and gave way for a fantastic reflection session. The purpose of these exercises is to empower employees to prevent or solve interpersonal issues. Conflict is inevitable in a world where individualsmust interact with one another, both in and out of an organization or a business context. 1. Sometimes, a conflict is beyond control in the moment, and teammates merely need a way to vent aggression over the situation instead of taking frustrations out on teammates. This activity is so popular that staff often ask to do it again at other events. Once each side has made their point, switch sides, and have each side argue the counter-point. Notes:A great follow up for this is What is Assertiveness? in Course Modules. Then, you know how challenging and uncomfortable it can be. Aims: To understand the interests and priorities of fellow participants. To identify the benefits of getting to know those we interact with at work. This activity is great to disarm all participates from a we know it already stance to actually join in and actively participating. FIND THE COMMONALITY The game is a perfect team bonding game. Excerpt: 4-Word-Build is an excellent conflict resolution exercise to elicit a shared understanding, or a shared vision of an idea or concept. Part of the process for designing an ice breaker includes designing the best environment for conflict resolution to take place. I used the exercise exactly as provided and was delighted with the way that those present took to it and enjoyed the different way of making a valuable learning lesson. Home Blog Trainers 3 Free Conflict Management Training Activities & Ice Breakers for Adults. This module is also suitable for remote/virtual delivery see separate note. You can take real AITA scenarios and act them out, with the same analysis and judgment at the end. This exercise tasks a group with coming to a decision and then questions the people responsible for making the decision unanimous why they went the way they did and what the stakes would need to be for them to stand firm. - Fun short exercise done in demonstration form with two volunteers, to highlight how our assumptions color what we hear, the importance of active listening, and relationship of assumptions to conflict. Our main site with over 400 articles on life in the workplace. I have recently used this exercise to introduce a session on cultural differences as the organisation was transferring its HR shared service to another country. At the end of the exercise, start a discussion with the whole class. By reading out the story it is clear that people make assumptions to what the answers should be rather than actually listening to the facts. In total, allowing for discussion, we recommend allowing 25 minutes for completion. Now, he has a baseball-sized lump on his noggin. The Goldilocks exercise is a valuable method of demonstrating to candidates the way they make assumptions. It never fails to entertain the delegates, but always ticks the boxes for active listening as well as assumptions training. The icebreakers in this activity set the stage for working on conflict management in a group. Create a calm environment in which to bring the employees who. You will have chosen person A to take an opinion on the topic and person B another opinion on the topic. to be viewed during the training. Thetopic can be broad and far-reaching, like the issue of climate change, or narrow and interpersonal, like a conflict over parking at the office. Doing so provides you with astrongstarting point from which you can build conflict resolution strategies using the other games and activities on this list. Team Timelines are chronological accounts of conflicts. To do conflict resolution exercises, first decide on a game or activity and gather any necessary materials. We have 30+ experiences to choose from, and thousands of five star reviews. No one said you can't talk to one another (if they did not communicate. I then quiz them - and many STILL make assumptions even though they've taken notes (eg the King is old). It was a great time-saver. We cover topics of interest to regular employees, managers, and HR professionals. Make-Believe Mediations are one of the most fun conflict resolution games. Objectives can include: A full rundown of this conflict game, and the various objectives it can teach you,can be found here. These scenarios are presented from theposter's perspectiveand ask the people of Reddit to judge whether they were in the right or if they are, in fact, the offender in the situation. I was planning some team-building activities to incorporate into our Business Skills series. We tend to train somewhat cynical engineers who really take a lot of engaging in order to deliver any Soft Skills. Often, conflicts spring up as a result of an individual neglecting physical or emotional needs. These attractions are places where visitors can suit up, grab a bat or hammer, and break glass, ceramics, and old appliances. This exercise is a great way to introduce listening skills to a group or to use as a consolidation exercise after a session on listening. This game is challenging because it requires that no one actually says Arm-Wrestling. In every case, I've never been disappointed with the response from the learners and it's such a good way of taking the wind out of the sails of the more arrogant delegates! library Rss. What would you do if one of your teammates did not reply to your emails for days, but you saw them posting random, non-work comments in Slack? For more information about the great work this charity is doing to educate against racism, visit www.theredcard.org. Animals should be tiger, turtle, fox and dove. What positive outcomes can result from conflict in the workplace. Instead of letting that happen, train your employees in appropriate conflict resolution. All other trademarks and copyrights are the property of their respective owners. As our company is a financial retail business we deal with all types customers from all walks of life. The delegates appreciated the story and questions and quickly learnt through the course about the assumptions they had made and as a result, were easily able to relate this to how they communicate with customers and colleagues. Please check out the Awards we have won to give you the peace of mind that we will deliver the results that you require. Group Size:This module is suitable for use with groups of up to 25 participants. It served a couple of purposes it fulfilled the aims outlined on the site, but also helped new starters to recognise that no matter what their previous experience they still have opportunities for learning new things and that they may have a black spot here and there in which they assume knowledge that they may not possess. Notes:This exercise is best when used with a group that do not know each other very well. Get-to-know-you questions | 5. Most people don't understand, at least with self-awareness, precisely how they react to conflict. As a manager you should certainly be able to handle conflict. Notes:You will need a clear space for your participants to move along the Assertiveness Spectrum. - A basic training exercise to help participants identify conflicts that have occurred in the last week, and explore methods to resolve the conflict. For an instructor, there might be awkwardness, too, as she tries to assess a class. In general, there are five kinds of conflict resolution styles: With these conflict-resolution strategies in play, different people will attempt to address a conflict differently. Aims: To welcome the participants. To introduce the facilitator(s) and participants to each other. To introduce the facilities. To agree the course objectives and timetable. 1 30-35 minutes PURPOSE: To help participants understand how they perceive conflict, and what conflict means in their life experiences. Great to use for management programs and communication or for teambuilding. Our product and service descriptions are free of overblown claims, and selling. Conflict resolution activities teach habits like active listening, empathy, negotiation, and compromise. The first speaker then reacts with a you heard, I meant, statement. This simple activity requires one prop: a colorful, distracting rope. Further, conflict management is a product of successful problem-solving in which the parties have worked out ways to de-escalate conflict and avoid future escalations. I feel like its a lifeline. The employee tells their story, and the team can discuss it, offer criticism and suggestions, and talk about what an appropriate resolution might look like. Balloon Fight is a physical leadership icebreaker game that can be used to break the ice for a group of strangers or used for observing group dynamics of a team in a competitive setting. I use this a lot and it is easy to adapt to sessions on appraisals, feedback, objectivity, diversity and especially good where staff/managers are expected to record summary notes from conversations with customers/staff Understand the nature of conflict and how to work with others to negotiate and defuse situations. Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. These sheets of paper can be taped to a board or somewhere in the classroom. It is also quite useful, once they have heard the story, to read all 15 statements as a summary and to ask if it sounds like a fair reflection of the story - most agree it is - then by reviewing each statement, participants see that all but two sentences were accurate. It's an old favourite and can be used in so many ways. We had recently introduced customer service standards and to bring the policy alive rather than just sit on a shelf, I ran a team training morning session using Goldilocks as part of the session. The question is, which ones will work the best for your organization? Be cautious here about the stories each individual chooses. If you are a member of Glasstap you can submit one using the contact us screen. Our Google Reviews and our FEEFO Reviews speak for themselves. What I particularly like about this exercise is that it can be adapted to use in a variety of different sessions. Group Size:This module can be used with groups of any size. LinkedIn Morale drops, productivity drops, turnover increases, the company culture turns toxic, and if you trace it back far enough, it could all have spun off from a simple quibble about a missing sandwich. At the end of the two rounds, start a discussion. Notes:A great exercise to demonstrate our role in conflict with others. Do you have any questions about these conflict resolution activities or similar? Training tools for developing great people skills. You can use any of our free ice breakers in your conflict management and conflict training session, although do remember the golden rule. You'll Need: 2 different colour pens for each participant (to complete the handout). Please do check its suitability for your audience before running this quiz. Aims: To understand the importance of listening skills. To illustrate the dangers of making assumptions. To provoke discussion about prejudices and stereotypes. Its designed to help anyone reflect on how to improve their workplace relationships, not just those who are in conflict. Ive used it as recommended to explore assumptions in equality settings, but also really well as an icebreaker for an interview skills workshop. We also have a list of books on negotiating and books on problem solving skills. The point value should be according to the difficulty of the task. Its bad effects don't end there, however; conflict makes people unhappy, and the damage it does to company culture can overwhelm every other aspect of the work environment. Want to take home as much as possible over the $1 half. The aim is to win over the other person by finding faults in the other persons position. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Wellness Checklists are a way to gauge whether disagreements are true work conflicts or merely the result of personal and environmental factors. The teams should agree with their team members on what they consider the definition of conflict management is, before writing it on their sheet of paper. Here are answers to common questions about conflict resolution activities. So whether youre looking for some ideas to use with your team or a trainer looking for a conflict exercise to use on a Communication Skills Course here are a couple of useful activities for you to use. I would definitely recommend Study.com to my colleagues. Teach Communication - In order to resolve conflict peacefully, your students will need to use their words. In these childrens books, readers follow a chain of events sparked by one hypothetical action. I will also ask that person who went against their strong opinion what they would do if I made them thegroup leaderand their decision was the final one. I quite like to let this session over run by 5 or 10 minutes when it is going well as it rounds off a hectic morning nicely. In this scenario, you pick two employees or two teams and put an issue in front of them. Our main site with over 400 articles on life in the workplace. As such, what a great way to get people to listen actively, consider why people don't always 'get-it' first time, stops them tutting at each other, and maybe (just maybe) helps to improve communication by considering the ears half of the equation. Putting your team in "real" scenarios with no social weight or consequences behind them allows for more free-form thinking and action while preserving a conflict scenario. Inform the teams that they must answer the 3 questions: 3. Having now used this as my first resource from Trainers' Library I certainly have confidence in using more. What negative problems might be caused by a conflict in the workplace? Animals should be tiger, turtle, fox and dove. Respondents typically give reasoning behind their judgements. The delegates have found this to be amusing as it is a clear break away from the business theme of other exercises. Teach Choice - Children need more than one strategy to solve a conflict independently. How challenging did you find this activity? NTA, for no, you're not. How did you feel about each situation (debate vs dialogue)? I really liked the audio file, the story was familiar but different enough to be interesting and it made a change than listening to the trainers voice. Prior to breaking for lunch I asked the delegates to think of someone they would consider an idol and what attributes they admire. The aim of the dialogue is to reach mutual understanding while valuing the strengths of the other persons position. Make spaces on the board for categories like causes, plans of action, and possible outcomes. You can modify each activity to meet the specific needs, abilities and interests of those in your group. Well written, and contains a good reference list at the end. Place the issue in a circle at the center of the board. For instance, You heard, Youre too slow at your job,, I meant, Im stressed out about being able to get my bosses the data they asked for on time.. All in English - as our business English courses and workshops always are. This is one of my favourite activities; I use it in my Telephone System/Call Handling training where it is very important for people to listen to what others are saying on the telephone. You should also be cautious if you pickactual AITA posts. Ask them to write 4 words down that they associate with the word "conflict" Step 2: Assign each team a side for the conflict, which they will then argue for 2-3 minutes at a time. This is accomplished through . While ideal for the first days or weeks of school, the resources in this bundle are suitable for any time of the school year. Plus, these exercises provide low-risk environments for teammates to practice and perfect these abilities. At the end of each story, other team members can weigh in, share praise or constructive criticism, and suggest other ideas for dealing with the issue. We have been using this activity in our Equality and Diversity sessions to demonstrate what happens when we make assumptions or go into something with a preconceived As a result everyone is part of a much more valuable training where they learn about diversity and get to call upon on the experiences in the room. Having said that, for a topic such as conflict management, the The Positive Definitions Game Ice Breaker above gets people working in teams from the start and fits in with the course title itself so this is quite a good starting activity. You earn a point if the back of your partner's hand touches the table. Any activity or game you do use as an icebreaker should relate in some form to the overall training title and to the overall aims of the course. Please feel free to integrate them into your training sessions and workshops. Let's dig in! - Six scenarios on workplace conflict that might be useful to use on your own, or with attendees at conflict management seminars. Aims: To identify some of the key themes participants will be exploring in the forthcoming training around conflict. Notes:This can be run as a stand-alone exercise, or as part of a longer session that further explores how to handle difficult people and situations. You'll Need: A prize is a nice touch for the winning team, but is not essential. A stopwatch or timer. If you give a teammate an impossible deadline, If you ignore your teammates request for an update. 5. Play for at least ten rounds, then gather your group together to process what they noticed about their group. Conflict Management Icebreakers Who Are You In a Conflict? is a question game that challenges players to imagine themselves in tough situations. Manage Conflict - Resolve Conflict - Prevent Conflict Aims: To explore why difficult conversations can be necessary and form part of healthy working relationships. Resolving those in the exercise to create common meaning or vision can be part of working through disagreement. 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When used with a group that do not know each other personal and environmental factors here are answers to questions... Colorful, distracting rope elicit a shared vision of an idea or concept company is a question game challenges... Their life experiences needs, abilities and interests of those in your conflict seminars! Them into your training sessions and workshops is suitable for use with of! With groups of any Size team-building activities to incorporate into our business skills series those.