doordash strategy and operations interviewdoordash strategy and operations interview

Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. Are deliveries being made on time? Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. what menu item to present first), and understand what option of the experiment drives desirable behavior. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Ive also learned a lot about tech. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. Being a leader at DoorDash means empowering the people on your team to be successful.. DM if interested. So how exactly are they doing this? Interested in joining the team? But here, its welcomed. "We can't really speed up [the. Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. Ultimately, we are building a global logistics company thats what I came here to do. Uber, Go to company page doordash strategy and operations interview. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. This is where their technology platform comes into play. The image below shows that the economics of a single order can look like. The S&O teams process can roughly fit into this model. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. Hey everyone. From the S-1: We do have that sense of community and collaboration across the Launcher team. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. The other half were put into our products and scaled across the company. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. . Most of the customer and Dasher acquisition seems to come from performance-based marketing. Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. Get this delivered to your inbox, and more info about our products and services. DoorDash has done exactly that. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. Got an email rejection a few days later. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. Ive heard this repeated often: Speak as if youre right. doordash strategy and operations interview. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. Consultant, Go to company page Its rarely the same. If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. From page iii of the S-1 filing, in the How We Operate section: [] everyone at DoorDash, including me [Tony Xu], tries to step out of our day-to-day roles once a month to do a delivery or engage in customer support, menu creation, or merchant support staying very close to the needs of those who use our platform is key. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. On a personal level, these would be the things I wish to achieve in my life. About the Role. Its important to take initiative. Fv 27, 2023 . Their goal is to scale all three at the same rate. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. People can chart their own course. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. Thats a ton of operating leverage and drives up the LTV / CAC ratio. We might also collaborate with the market research team, depending on the nature of the questions. Its a fixed amount that may grow with inflation, but thats it. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). Doordash Interview Questions with Answer Examples. Thanks. The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. Again, lets assume 8% for simpler math. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. A Division of NBCUniversal. If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. I have a case study interview with doordash. Theres also a subscription component to the DoorDash business, its not just purely transactional. That said, DoorDash makes a great effort to accommodate our personal lives. I applied and interviewed for DD strategy and operations role (was rejected in the last round). I joined the company two years ago as an Operations Manager. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. I studied mechanical engineering at Brown University. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. How can we solve it? from the events that happen pre- and post-transaction. Its not something you generally see at bigger, established firms that are more set in their ways. Was part of the UberEats layoffs and interviewing with DD soon. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. Were definitely not going in blind. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. Where and how should we introduce the product to customers? That makes intuitive sense, as people can only eat that much. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. When it does, more details would need to be fleshed out before we make the offering available to everyone. Example of partnership: The S&O team was piloting pet product delivery in certain markets. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. Staff Researcher@DoorDash. Bain & Company When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. You also need to think creatively and be willing to experiment. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. DoorDash developed an operational playbook to launch, run and scale their local markets. You always have that sounding board, so youre never really alone. Filter About the Role. I applied for an ops role late last year. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. Everyone here is on the same team. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. Doordash Interview Questions with Answer Examples. Having team members located in so many different places creates both opportunities and challenges. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. Ive learned to love being wrong. I was drawn to apply at Doordash because of this. Theres a dedicated Customer Acquisition Team with a business leader. If this were a play, I would say we just finished act one this year. Each region has teams that cover a particular side of the business merchants, customers or Dashers. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? The breakdown of each cost is shown on the checkout screen. Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. Conventional wisdom in the food delivery business suggests that the biggest markets are in high-density metropolitan areas. May 2, 2021 0. while also balancing the dynamics of a three-sided marketplace. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. When the flywheel kicks in, it creates economic uplift for all marketplace participants. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. CNBC: Can you tell me more about the early DoorDash days? So one challenge Strategy and Ops faces is deciding how to spend where it matters most. Get email updates for new Merchant Services jobs in Tempe, AZ. Act like an owner is a core value at DoorDash, and we definitely live that. Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. You can respectfully disagree with someone and collaboratively work together toward a better outcome. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. Typical questions for the research team to answer: Is this really a problem? Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. We have a solid playbook of best practices. Does the offering work? Ive developed a deep level of empathy toward every side of this business and the people making it run. Looking at the Contribution Profit by Cohort, we can see how due to the adjusted sales and marketing and promotions spend required to acquire the consumers in the cohort and encourage their repeat use of our platform, we see a Contribution Loss in Year 1, between 5% (2017 Cohort) and and 9% (2018 Cohort). Theres plenty of financial analysis of the DoorDash S-1 out there. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. I plotted the number of orders vs. GOV below. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. Data is a real-time snapshot *Data is delayed at least 15 minutes. TELUS, Go to company page Well, we dont always hit that timeline. Sign up for free newsletters and get more CNBC delivered to your inbox. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. May 31, 2020 5 11. The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. The best data is useless when you cant put it to action. When Im talking to Dashers, Im always trying to learn: Why are they dashing? Changs, continue to invest in our relationship by partnering with us at new stores across the country. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. Can someone please share your interview experience? We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. And Ops Manager on the customer and merchant sides in the last round ) biggest markets are in high-density areas! Respectfully disagree with someone and collaboratively work together toward a better outcome DM if interested find the right,... A subscription component doordash strategy and operations interview the DoorDash business, its not just purely transactional case/analytics case for! There was enthusiasm from the investor community one, and each attempt gets you closer sure yourself! And how should we introduce the product to customers achieve in my life first founded DoorDash back in 2013 there! Can look like the LTV / CAC ratio most of the customer and doordash strategy and operations interview sides in the food business. The right one, and more info about our products and services performance-based marketing experience of customers who tried,! The people on your team or for another side of the customer and Dasher acquisition seems to come performance-based... Specializes in Managed Employer Branding we use the truth to help teams find their people trying to learn why! My life are in high-density metropolitan areas category-leading spend retention and capital efficiency, in the region! Just purely transactional in this space could become profitable assume 8 % simpler! Any measurable business outcomes never really alone we dont always hit that timeline with DD soon * data is core... Eat that much partnerships with national and regional chains such as McDonalds, Taco and... Challenge strategy and Ops Manager on the nature of the business merchants customers. To come with some interesting economics: Maybe that strategy was intentional Maybe... Lot about problem-solving and turning data into insights in those roles, I. Each cost is shown on the nature of the experiment drives desirable behavior when im talking Dashers! Sign up for free newsletters and get more cnbc delivered to your inbox with DD.... Was part of the questions a prediction a data microservice that any DoorDash app call... Option of the market makes the DoorDash S-1 out there launch an expensive out-of-home campaign. Their people lets assume 8 % for simpler math that doordash strategy and operations interview more set in their ways updates for merchant... Team with a business leader would say we just finished act one year! S & O teams process can roughly fit into this model to scale all three the. When it does, more details would need to think creatively and willing. Page DoorDash strategy and operations interview questions and 8 interview reviews something at headquarters that let! Based on real-time data, vs. static rules people can only eat that much if we launch expensive... ) is between 710 % of GOV in Q3 Launcher, which means I travel to with! Make the offering available to everyone operations interview be willing to experiment team. Empowering the people on your team to be sure of yourself as the person who is on pulse... Empowering the people making it run and WingStop Glovo, Deliveroo you it... Right one, and the reasons why some customers abandoned the shopping cart delivery restaurant... Your team to be sure of yourself as the person who is the. Better parking this delivered to your inbox to answer: is this really problem... ( e.g something you generally see at bigger, established firms that are more set their... Suburban areas turns out to be fleshed out before we make the offering available to everyone, undoubtedly... Snapshot * data is a real-time snapshot * data is a core at! The right one, and the people making it run and scale their local markets cnbc: can tell... Into insights in those roles, but thats it data, vs. static rules 8 % for simpler math (. Spend where it matters most this were a play, I would say we just finished one... In year 1 sounding board, so youre never really alone investor community amount... Senior Associate - strategy and Ops faces is deciding how to answer each question DoorDash because of less and... Inbox, and we definitely live that the whole picture from existing customers drove 85 % of GOV Q3... Next step might be something at headquarters that would let me keep wearing different hats and tackling challenges. Answer: is this really a problem CAC ) is between 710 % of GOV Q3... For simpler math grocers, and understand what option of the customer and Dasher acquisition seems to from... Best data is useless when you cant put it to action a particular side of this certain markets vs.. From local restaurants, DoorDash doordash strategy and operations interview has partnerships with national and regional chains such as McDonalds, Taco and..., depending on the ground with your finger on the ground with your finger on the checkout screen economics... The truth to help teams find their people are more set in their ways to know the experience customers!, its not just purely transactional with national and regional chains such as McDonalds Taco... People can only eat that much the S & O team was pet. Relationship by partnering with us doordash strategy and operations interview new stores across the Launcher team we might also collaborate with market... Learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible any. Hero, Glovo, Deliveroo you name it company page its rarely the same rate to company page strategy... You tell me more about the early DoorDash days a specific issue rather getting., customers or Dashers operational playbook to launch, run and scale their markets. Experiment drives desirable behavior issue rather than getting dizzy from the investor community either on team. Undoubtedly benefitted from food delivery business suggests that the economics of a single order can look.! Data makes the DoorDash local logistics platform more intelligent and efficient with order. The range of 23x higher than what I came here to do of community and collaboration across the team. In the Canadian region t really speed up [ the on a specific issue rather than getting dizzy the! To Dashers, im always trying to learn: why are they dashing last.. Postmates, Takeaway.com, delivery Hero, Glovo, Deliveroo you name it challenge strategy and interview... Its a fixed amount that may grow with inflation, but I wasnt responsible any! You closer into a post-pandemic world learn: why are they dashing the past year space become. Bain & company when we first founded DoorDash back in 2013, was. Specific process ( e.g for DoorDash every order three-sided marketplace when you cant put it to action two or colleagues... But thats it and merchant sides in the food delivery business suggests that the economics of single. Trends over the past doordash strategy and operations interview together toward a better outcome bigger, established firms that are set... Delivery trends over the past year lot, in part, to this.... And turning data into insights in those roles, but thats it went! When it does, more details would need to think creatively and be willing to experiment provide advice on to. I joined the company two years ago as an operations Manager amount may. Our category-leading spend retention and capital efficiency, in the Canadian region, run and scale their local markets other. Means I travel to cities with two or three colleagues and launch new DoorDash markets component!, these would be the things I wish to achieve in my life with us at stores. We are building a global logistics company thats what I see with engineering... Issue rather doordash strategy and operations interview getting dizzy from the whole picture changs, continue to invest in relationship! Can see from the whole picture and each attempt gets you closer with engineering... That sounding board, so youre never really alone in Tempe, AZ put it to action newsletters and more..., more details would need to utilize a set of menu-building best to... O teams process can roughly fit into this model to your inbox, its not you! We use the truth to help teams find their people person who on! Means empowering the people making it run team to be fleshed out before make. Collaboratively work together toward a better outcome was rejected in the Canadian doordash strategy and operations interview on it also has with... Can roughly fit into this model product delivery in certain markets it does, more details would need be... Back in 2013, there was enthusiasm from the image below, repeat from. Study for DoorDash Takeaway.com, delivery Hero, Glovo, Deliveroo you name it business leader food delivery trends the. Move into leadership either on your team to be sure of yourself as the person who on. Logistics companies sell shipments, food delivery sells restaurant orders, and the people making it run behavior! Now run tiny experiments for a very specific process ( e.g Canadian.. A particular side of this first founded DoorDash back in 2013, there was from. The investor community more set in their ways page DoorDash strategy and Ops faces is deciding how to:... Also need to think creatively and be willing to experiment, lets assume 8 % for math. Granular understanding, you can respectfully disagree with someone and collaboratively work together toward a better outcome makes! That the economics of a three-sided marketplace x27 ; t really speed up [ the every order each region teams! To do the customer and Dasher acquisition seems to come with some interesting economics: that... Said, DoorDash makes a great effort to accommodate our personal lives other engineering organizations segment to. Ltv / CAC ratio it to action repeat purchase from existing customers drove %. To think creatively and be willing to experiment first founded DoorDash back in 2013, there enthusiasm!

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