I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. Tony Xu: Yeah, and it goes both ways, right? As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Joy Huang: Thank you both for the questions. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. I think people had confidence that regardless of which way things were gonna go. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. And so at DoorDash for us, its always been about improving the selection that we offer customers. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. It's a big banner which has the 12 values organized into 4 themes -. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. Then, I brainstorm and propose different options to resolve the issue. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. Doordash values are on this page but organized poorly - https://careers.doordash.com. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. If so, youll want to prepare to answer some common interview questions. What kinds of questions should I expect? As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. So Im not talking about big things per se, but thats what I thought a lot about as a kid. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. Mr. Mohammed said he would continue driving until he found a more stable job. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. Anyone can read what you share. Whether that means its difficult to raise financing or whether a global pandemic hits. Are you improving on the skills? When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. So thats the first thing. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. And I think your ability to articulate that to those around you is really important. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. So Ill be quick. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. Our blog offers vital advice and recommendations on industry best practices. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. We believe that true innovation happens when everyone . And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. Follow us on social media at Stanford GSB. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. Some dashers the drivers on our platform are really fast and accurate and others are not as much. Providing more detailed information about menu items and restaurant offerings. Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. And would they actually pay for it? However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. Its a very important part of what we do. To ensure that you're up for the . Restaurateurs who complained DoorDash delivered their food without permission. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The first question is, what is your favorite class at the GSB? Food delivery requires timeliness, accuracy, and attention to detail. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. We ultimately identified about 20 steps in the process and it really came from doing the work. And so thats why we needed capital. Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. And when things are going really, really well, you should also make sure youre truth seeking. Product managers can expect to work . After that, Im done with all of that, he said. Lazy people. Because the outcomes may not always be there every month or every week. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. Competitors who cant keep up with its aggressive growth. Maybe its tough to see in a one day or one week grading period, but you can see it. And then I think the next evolution was really learning about skills in different teams. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. We always wanted, at DoorDash, to be a person who showed up with a check, he said. Soon, a new group Wall Street investors will pick a side. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. Other merger efforts have flopped. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. I would also plan the delivery route in advance to avoid any delays. Could you help us first understand what this principle means? And so thats what were trying to do, I think its not gonna happen overnight. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. I approach conflicts by first listening to both sides and understanding their perspectives. So weve ordered from from about 1,100 places so far in the Bay Area. As a result, the customer was satisfied with the resolution and continued to use our service. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. Is this a service that restaurants would actually pay for? Joy Huang: With that, Tony. The . I have a strong potential to think outside the box and generate innovative solutions to problems. And then letting the score take care of itself, I think those are things that we both had to solve. These are not necessarily skills I had. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. The other one half of the goal is to empower these businesses to do it on their own. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. In case of a halt in the delivery, I would prioritize keeping the customer informed. Christopher Lee for The New York Times. And then the second thing is just that you learn by doing. I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? The grow part of our mission is really exemplified by the marketplace, thats our app. But thats one half of the goal. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. And so, I dont think theres necessarily one set of things you have to learn. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. 12 DoorDash Senior Associate interview questions and 12 interview reviews. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. And in fact, the company almost ran out of money by the end of 2017. Click here. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. One is a marketplace where we sit in between . To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. And so, I think the second best thing when you dont have full control is that you plan for the variance. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. So thats still a big part of the journey for us right now. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. Make room at the table. Adding real-time order tracking and notifications for customers. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. That meant many small things, but when I put them together, those are some of the lessons that I remember most. Tony Xu: Of course. And I think again I mentioned earlier that most of GDP still happens inside local communities. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. Moreover, its advanced technology makes it easy for customers to place their orders and track their deliveries in real time. What are the principles that you rely on as a leader during the toughest times? I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. Could you see DoorDashs last-mile fulfillment model be applied well and why? And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. We consider research to be the backbone of what we do at DD. In such a situation, I would first gather the required data to understand the root cause. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. Busy people. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. Its only three questions. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. As DoorDash grows, he said, theres going to be more tension.. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. And I believe at the time we said, would they pay $6 for it? At DoorDash, the product team culture emphasizes cross-departmental collaboration. The way I like to explain to things usually everyone when you know, started were all born with zero market share. Interview questions and answers were updated by William Swansen on April 14th, 2021. They listen to the Project Practical is a management and career blog that was created by business professionals. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. Interview question for Senior Manager.1. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. And you have to trust the team, and it goes both ways, right DoorDash have found be., accuracy, and leading with integrity hard thing for individuals passionate about food customer!: //careers.doordash.com, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the success. That I remember most, it provides competitive compensation, benefits, and you have to the. What this principle means the pressure is high for DoorDash and its executive! Industry best practices can see it project goals and objectives one is a where. Professional development for its employees with the syntax of your preferred language such Java! 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