When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. However, what does it mean when you see the DHL shipment on hold message? U.S. Customs requires many documents for goods coming into the country. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. Israel. We couldn't live overseas without the services that US Global Mail provides. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. Same thing here mine's been on hold over a week, it was supposed to be delivered early last week. If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. Holidays are another reason why a DHL shipment might be placed on hold. If its being held up due to traffic, itll most likely be resolved fast. This is very frustrating, but it cannot always be avoided. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. Read all your mail virtually. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. If you need to urgently send a package with DHL, there are a few options available. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. Shipping regularly? Performance is just as advertised. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. The container ship may not have adequate space or equipment to safeguard your consignment. To know about the delayed delivery time It is better to get in touch with customer service. Look no further! DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. USPS Stolen Package? Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. This all depends on where you are shipping your product. It could also be more local to your delivery area. DHL connects people in over 220 countries and territories worldwide. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. Learn More Insights and Innovation If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . Read more below. It is usually due to a delay in the packages journey. There are multiple potential explanations for this issue showing up. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. The amount of time that the package spends on hold differs depending on what is causing the delay. Delays might be associated with local road closures, weather conditions, or strikes. Ship and track parcels with DHL Express. In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. They should have let the shipper know that UPS allows money shipments and DHL doesnt. Contact us, No contract. First, you can try contacting DHL customer service and explain the situation. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. Your tracking number lets us find the right division contact to answer your questions. The logistics company in this case, it is DHL may go the extra mile to locate you. First, make sure that you are using proper packaging. In short, it has stopped and is currently just sitting for some reason. You can only hope that the items will not get lost along the way. The delivery company itself probably cannot do much either. Inevitably, then, your package will arrive later than intended. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. It protects not just your package but everyone else as well. In some cases, DHL might remove this shipment status in a day. They will not risk the safety of their drivers just to make a delivery date. If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. Most people have come to expect detailed tracking capabilities when they ship a package. or Select a different location. Any package, whether it is transported inexpensively or expensively, can be placed on hold. Try it free. In this case, they will contact you. This document is crucial in establishing whether or not the vessel complies with US Customs standards. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. Press J to jump to the feed. Why is your DHL shipment on hold & what is causing this? Occasionally, the ship must make a quick stop at another port until the weather improves. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. It is very frustrating to have your package on hold and it usually works itself out. It went as per the DHL report as follows: On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped. Please continue to monitor the progress online. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. Do you have a watch guy that does service on replicas for u on the island? In case your package was held because of incomplete documentation, you can provide DHL customer care with that info and they will get your package en route as soon as possible. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. This may be because customs officials have decided to do another check, or because of other issues. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. Customer service should be able to provide additional details about the cause of the delay. What is the cheapest way to make shelves? What is USPS Priority Mail Express & how much does it cost? The only real advantage of canceling the shipment and placing a new one is that youll be able to use a different carrier who might get the job done more quickly. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. As soon as issues have been resolved, your parcel should start moving again. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. How Late Does DHL Deliver USA? It is possible for business operations to even get suspended. For example, U.S. Customs requires commercial documents before the importer or its import broker can file Customs entry. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. It might not be moving because it is held up in customs. As a result, there will be a shipping delay. Read more below. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. FedEx, USPS, and UPS all see their fair share of incomplete information as well. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . The DHL shipment on hold message indicates that there will be a delay in your package delivery. Theoretically, an item can remain on hold for a long time, but this does not usually occur. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). The shipment sender is the first place you should go if you think you have a shipment stuck in customs. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. If there are strikes in the area, this is likely the issue. Request a business account and profit from exclusive benefits. This change in route almost always leads to a. for the packages that are already on the truck or ship. Read more below. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. This message from DHL means that your package is on hold for several possible reasons. But, more often than not, delays get addressed within one week from the original date of delivery. . You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. Thats why they hire a customs broker or what is also called the notify party.. This does not mean that they lost the package or that the seller canceled the order. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. US Customs officials may request additional standards. This might happen due to bad weather or simply because DHL needs to make a change of plans. It means the ship still has to wait for a slot to be able to berth. The DHL shipment on hold message indicates that there will be a delay in your package delivery. Excellent!! In Asia, DHL even delivers on public holidays if required. There are a few different reasons that DHL may hold your shipment and it is important to be aware of the possibilities as this will help you determine why your package is on hold with DHL. Delays can also be caused by problems with DHL or clearance problems with border customs offices. It will also be delayed while they work out which route to use. This is usually the best option if you dont need your shipment urgently and youre willing to wait a bit longer for it to arrive. The best thing you can do is contact DHL for updates. \r\n Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. | [Full] Travel Guide, How Late Does FedEx Deliver? Is DHL shipping to Hong Kong? You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. DHL is well-known for its on-time delivery and low pricing for international shipments. Excellent!!! This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). Port congestion is another explanation for the DHL shipment on hold notification. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. In case you experience this, DHL will always be glad to assist you. You are visiting this site with a browser, which might not deliver the most optimal experience. Standard international and domestic parcel services. Your documents should be clear and valid for a swift process. You should never see the on hold message if your package has been lost. DHL Express is maintaining delivery services around the world. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. Keep refreshing that status to determine when the package is back on its way and get an updated delivery date. And it all depends on the specific goods being shipped. This special paperwork informs all parties involved about the shipments whereabouts. | 2022 & 2023 Holidays & Events. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. DHL Hong Kong handles 10s of millions of parcels a year. While not very common, route changes can also lead to shipment delays. If its being held up because of congestion issues, this will probably be fixed quite quickly. How Long Can You Go Without an Oil Change After the Light Comes On? If you do not have a tracking number, we advise you to contact your shipper. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. Now that you know what shipment on hold means and how long it might last, how do you fix it? This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. The most common causes for delays are inclement weather and problems in customs processing. This will allow you to take delivery of the parcel at any time and on any day, whether you are at home or not. truck instead of air). In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. Due to unforeseen circumstances, your delivery of the package may be delayed. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? Yeh Ive 2 watches coming from trusty to Ireland ! If this happens, then you will see on your DHL tracking information the message that your package is on hold. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. See also What is the main cause of subsidence? Other forms of natural disasters. I have been using the service for 10 years now. You are in Hong Kong, SAR China. This is highly dependent on the source of the delay. This specific document notifies all parties concerned about the location of the shipment. (Solved!). This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. Your email address will not be published. Can You Live in One State and Have a Drivers License in Another? Especially if there are strikes in the shipment and profit from exclusive benefits on 954-888-7000 a typhoon damages and! 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