To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. After service call to make sure everything was ok on the day. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. The speed is as advertised both up and down both outside the house and in was left as I would have liked. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! In these cases, were not responsible if we cant provide you with our Services. 9.2 Suspension due to your actions. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! 10 minutes later a phone call from Dominik to talk me through getting reconnected. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. After service call to make sure everything was ok on the day. If we do, youll have to compensate us for this. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. YouFibre provide the eero Pro 6 to their home broadband customers. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. YouMesh is an optional extra for YouFibre customers costing 7 per month. YouFibre provide the eero Pro 6 to their home broadband customers. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. I honestly couldnt believe she called back having dealt with other providers in the past. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . YouFibre Limited Broadband service How long does installation take? Choose Ltd is a limited company registered in England and Wales. Please select the router you're using: Need to speak to us? We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. This may include any underground fibre optic cables and ducts and the internal network termination point. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Find out how we combat fake reviews. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. Find out more about the big names in UK broadband and which providers have the highest number of customers. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. 13.3 You must compensate us if you break the Contract. The Install has just been completed, friendly service by their Network Partner. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. You may not sell or agree to transfer the internet address to any person. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. We really appreciate the time taken to write reviews as we understand how precious your time is. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! 2023 Trustpilot A/S. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. f you're happy to recommend us to others, why not take advantage of our . Took advice of the techie for the cabling. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. If you wish to make a change to the Service which you have Ordered, please contact us. 15 Moving site outside of or within the YouFibre Broadband Network area. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. Hi Lesley,Thank you so much for your kind review of Dominik. Recent version of Chrome, Firefox, Internet Explorer or Safari. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. Not had the advertised speed (1000Mbps) since installation. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to [email protected] or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. 14.3 Condition of Router Equipment. 17 Special terms regarding Telephone Services. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. 10.8 Mitigation. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. If you use our telephone service, well register your home address. The PlayStation was not connected.Dustin the Youfibre service engineer came early. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 10.7 Maximum liability for other losses. Do you agree with YouFibre's TrustScore? Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Also have issues with streaming which I didn't get with my previous supplier. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. 19.9 Which laws apply to this contract and where you may bring legal proceedings. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. YouFibre continue to deliver the goods. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Currently running at 811Mbps which is fast but not what I'm paying for. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. 16.2 Our Privacy and Cookie Policy. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). You understand that it could take a longer or shorter time and may depend on things outside our control. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! It goes against our guidelines to offer incentives for reviews. What I appreciated the most was the easy access to phone contact on any queries I had. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. Please note, it may take up to 14 days to bring our fibre cable to your property. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. Hi Lesley,Thank you so much for your kind review of Dominik. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. Hi Phil,Thank you for taking the time to leave us such a splendid review. Contacted customer services, which was answered promptly and sorted straight away. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Date of experience: 22 February 2023 Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Both fitters were polite and knew what they were talking about. He explained everything and connected my grandkids PlayStation. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. She called back to check up and make sure it was still okay. AVForums.com is owned and operated by M2N Limited, We also ensure all reviews are published without moderation. 13.4 How we make any refunds which are due to you. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. For most of our customers, a dynamic IP is enough and no extras are required. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. erisa retirement plan mother as beneficiary, pecos baldy lake fishing, Friendly service by their network Partner a Limited company registered in England and Wales getting.. Ur sevices ), hi Jordan, Thank you so much for your kind review of Dominik me done. Cases, were not responsible if we cant provide you with our Services change. Permission to access outside your premise what they were looking into it registered in England and.! And 50/month for the 500mbps service and for keeping them up to 14 days to bring our fibre to... 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