AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. And that was that they would give me a refund if they canceled my flights unilaterally. Good luck to them. 1.Confirmation:P52CQM how many days before i get the refund? I did the same thing as instructed ng AirAsia at ng advice nyo dito. Hi, my flight is on march 23 etd 00:30 mnl -dvo. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) 2. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Wastes time in providing details to end up with a generic Bummer! why you can not give our refund? Hence we requested for refund back to credit car. This will surely increase the credibility of your complaint. I am very close to reaching out to the legal authorities regarding this case. No grace period or leniency for honest mistake? yes maika.. walng kwenta yan airline na yan. 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WHICH IS BETTER: Exchange Money or Use ATM Abroad? Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Anyways, thanks for the info. Sana po matulungan nyo ko anong pwedeng gawin. Regards 679. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. Zen Bros Media (002759663-P). There is no way to get in touch with them to get refund. Given the sheer volume, this is no mean feat. Thank you! Unlike other airlines, even mga big international airlines. Ayaw lang nila mag refund and its the WORST airline. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. 2020 AirAsia Group Berhad. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. yes i agree ms. maika . o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. November 25, 2021 @ 1:01am. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Thank you na lang? kindly email me the cancellation confirmation please at [protected]@yahoo.com Well try to get back to you soonest. Tnx. Halos lahat ng flight starting March ay eligible for refund. Hi! When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . Refund of money & compensation of the emotional impact this has had. Any of these may not be reproduced on another blog/website without the author's expressed written consent. And i must say talking to that AVA is absolutely useless . Desired outcome: AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. Air asia are impossible to contact in any way. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. They will not refund the money . Looking for answer as well. Only txt message. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. We ask them politely to consider but he gave us hard time. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Credit card Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. During the debt restructuring, the group offered travellers travel credits in lieu of flights. Submit a complaint and get your issue resolved. Kita jaga kita, we will update if there is any new update from AirAsia X. Airasia, you have no right to hold customers money. Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. And it was intact and show no sign of damage untill we undress the cover. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. Dear Sir I dont know how long to wait. im trying the live chat and its not connecting also no customer service to call. Dont fly them. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Thank you. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. air asia is the cheapest airline but the hardest to refund the booking. No refund money to ixigo till now. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. finile ko siya nung March 19,2020. until know processing pa din. They closed the case without further explanation. live chat is just a bot. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. Its taking them too long to process refund. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. It was a bank credit card. Instead, type REFUND. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Thus our first payment of rs.13,157/- is due for refund. They defraud their customers. Refund needed. There is no flight reschedule refund option. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. Did you get your refund in your credit card? The current primary support channel for AirAsia is the AVA Live Chat. . I understand there is a delay in the refund due to the pandemic. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. I need to know ASAP. Our flight is cancel by airasia. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. it does not work because there is no option to choose credit during payment. On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. For advertisements, contact me at [emailprotected]. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? Are you both still waiting for your refunds? Update: Refunds take a lot longer these past several months. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. Bulok na airline yan. We can't be held responsible for any untoward incident due to participation in this site. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . I hope that your father will find an available flight the soonest. Gusto ko rebook Kaso wlang email na dumating sakun Since AA have not delivered the service/product that they sold you, the CCco. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. Air Asia has a strict policy that needs to be adhered to. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. On desktop, you can see AVA right away. Dont even dare to purchase from them again . Please take a moment to watch the video as Tony Fernandes addresses the refund issue. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. Thank you. This blog is designed and arranged by Happtone.com. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. No refund whatsoever?? Air Asia Cancellation Policy. I havent received my refund yet. 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