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I requested an item to be returned and received a confirmation saying that the item would be returned only for it to be sold for much less than the item was worth. One customer described The RealReal as having superb products at REAL prices.. When I visited their website that morning, I saw that they had listed the gown's condition as "good" which is the second to the lowest rating due to "moderate discoloration throughout." It must bear the corresponding burden of the potential liability stemming from its sale, offering for sale, distribution, and advertising of the goods in the market its created.. Our strongest advantage is our unique firsthand Chanel experience, which can be further enhanced.. Find our open roles here: https://bit.ly/34czQ8v. To find out if The RealReal is authentic, we checked reviews online. Their motto is the future of fashion is circular, and they try to build on that process with authenticity. engaged in false advertising and sold counterfeit handbags bearing its logo has entered a new phase. The Cat-Eyes cost $115 and have an estimated retail value of $460 with over $340 in savings. Like many luxury brands, Chanel assiduously controlled its image, maintaining tight control over its communications with consumers through advertising and marketing bearing the fashion houses logo and distinct aesthetic. Express takes between 1 and 2 business days, and it costs $29.95. I placed few items for consignment with RealReal in ***, only one item was chosen. Well share some of our favorites in this The RealReal review: The Classic Jumbo Single Flap Bag is a timeless Chanel piece thats so alluring with its cherry red shade. The top of bag on the zipper panel does not lay flat. BBB Business Profiles are subject to change at any time. I sent The RealReal a Louis ******* handbag for consignment in April 2022. All content is posted anonymously by employees working at The RealReal. Consigners beware!!! The amount looks accurate to me. You are not exempt from duties and taxes unless you have spent 24/48hrs or 7 days in another country, Dont give them anything please. Very The Devil Wears Prada. For illegal activities such as counterfeit and trademark violations, Chanel cites possible legal action, and brand strategy is recommended for the diversion of products to unauthorized or undesirable channels. (Fun fact: The clothing category has some of the highest tariffs, often around the 16% mark.) That is not what happens. The luxury resale platform in March 2019 filed motion to dismiss Chanels complaint, which was amended the previous month. A review of complaints was completed in October 2022. They still cant give me a solution. This is blatant theft and this company should be shut down. Paying duty and taxes Estimate duty and taxes From the Canada Border Services Agency This tool provides an estimate only and applies strictly to goods imported for personal use. Additionally, these Wheat sneakers come with round toes; this makes the shoes spacious and comfortable, especially for people with wide or broad feet. In the last three years, Chanel in the U.S. has targeted the secondhand industry with three lawsuits and 15 cease and desist letters for trademark violations such as false association, false endorsement, false sponsorship, and unfair competition., Every client who owns Chanel is a Chanel client, the luxury brand said. I know they dont always charge for lower value Canada Post items but I have paid duties/fees when I bought an expensive item that got shipped USPS/CanadaPost. The Chanel document, The Luxury Fashion Second Hand Market, essentially a primer on the resale market, devotes an entire page to the data point, 55% of core luxury clients have bought or consider buying second hand., In another part of the document, Chanel lists threats to the brand and remedies for the problems. The payment is often collected when you receive your order. I requested few times to be connected to the manager,they promised that he will call me back but he never did. Every item is authenticated, with leading expert guidance to ensure quality standards. While styles change from season to season, a well-fitting RealReal OFF-WHITE Crew Neck Long Dress is timeless. Quality 457. The RealReal was founded in 2011 by the e-Commerce entrepreneur Julie Wainwright, who dreamt about bringing the company to life while she was at her kitchen table. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Yes! Once you become a seller, youll then receive payments upfront through direct deposit or with site credit within 2 weeks. It makes the zipper hard to open. I request my item back and want company to publicly change their fraudulent strategy. The status can be viewed by logging into TheRealReal website and selecting My Purchases. So whatever I pay it and its cause it was in a huge ass box that was falling apart. I sent my ************** ******************* Jacket in December to cosign. Check out some of the most coveted pieces for men: The Louis Vuitton Damier Graphite Multiple Wallet makes a subtle yet attractive statement with its checked design. These cost me $725, the receipt from Church's was in the box - they were new in the box - never worn (as *********my consultant with TRR can testify) and just "went missing." When I contacted REALREAL, it took literally days on end for a reply. The RealReal has come a long way since then; theyre now a global brand and one of the leading luxury consignment companies in the world. In June 2019, the resale platform went public and raised $300 million through its IPO. Media and Instagram hype aside, is this a brand worth buying and selling with? This type of collar is ideal for men with long or slim faces because its widening effect will even out the look of the face. 4 stars and not 5 because I reserve 5's for over-and-above experiences. Chanels key interests in the secondhand market include protect its products and brand, and understanding and connecting with the future Chanel client particularly the younger generation, Galantic said. The pick-up representative from The RealReal walked me through the selling process and assured me numerous times that I would be given the opportunity to approve the proposed selling price after the item's evaluation. I always wonder if every package gets assessed by Customs. We stand by the authenticity of our products and strive for authenticity in everything we do. The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. Items are posted on a daily basis. Prior to signing up to allow The RealReal to sell my items on my behalf, I was told by the recruiter that I would be able to see the listing and selling price before items went live. Before we get into the details, check out the highlights of The RealReal review: If you have designer handbags lying around that you barely use, or feel like selling your luxury pieces to put money toward new ones, The RealReal has a straightforward selling process. The heels of these shoes measure 1.75 inches, and they come with wheat-rope style round laces and a box. Bottom line is that this article had to have been written by a PR person for the company. Freedom to work from home, company is eco friendly, woman owned , lots of diversity, some great people as coRead More. Most customers have positive experiences with The RealReal. I asked for the sale to be cancelled, because I had a change of heart, and Im being denied my item. Or, follow this link on your iPhone. Not very responsive with addressing questions/concerns. Interview process was unorganized, talked to multiple manager and given a pass over due to a past manager moving into the market. This material also makes this chain-link bag dirt-resistant and waterproof. The RealReal can't afford that. Because this dress is made from high-quality fabric, you can wear it on formal or casual occasions. Then I get a letter saying I owe 70$ from customs. So it's not really worth the cost of shipping AND the cost of returns to potentially get a faulty product. 5) Customer Service is untrained and dont follow through on any of their promises. Why did I sometimes pay nothing at all? Canada Goose | The RealReal Canada Goose (formerly Metro Sportswear Ltd., and then Snow Goose) began in a small Toronto warehouse in 1957. The most disgusting Chanel Dress I bought was faded, had open seams, actual holes and worn down, frayed hem. You MUST WORK FOR THEIR MISTAKES which are plenty. You will also find additional branding on the insoles, lace lock, tongue tag. BBB- We have reached out to the client and are working to resolve. 100% of the purchases I get shipped via Fedex or DHL incur duty fees. Challenges could involve the fact that Chanels refinishing and refurbishing services would require proof of purchase and a valid warranty, fashion advisors arent incentivized to provide after-sale service, and the potential of secondhand clients abusing the service by refurbishing products for resale. Right. The RealReal has a consumer rating of 3.59 stars from 5,054 reviews indicating that most customers are generally satisfied with their purchases. Computershare 1-877-373-6374 (U.S.) 1-781-575-3100 [email protected] P.O. BBBs business profile for The Real Real was created in February 2014. You may print it and $11.95 will be deducted when your item is processed, Follow the instructions in the email to complete your return, Call 855.435.5893 ext. They respond with utter idiocy, like a form letter that missed the point. 20% OFF. Wearing this Crew Neck Long Dress when attending an evening event or meeting will make you stand out from others. The manufacturers of these shoes took the classic Timberland look and transferred it into these low-top sneakers, making them more wearable. but that's where the pleasantries end. RealReal had a beautiful bag in EXCELLENT condition I had been eyeing. Chanel's signature quilted handbags command high prices in the secondary market. I never had a chance to agree to the price. [email protected]. There was NO reference to this flaw on description. Also, costs vary depending on the size and value of an item. Also, theyre currently sold out of my size, so. Find a Great First Job to Jumpstart Your Career, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips. Tuesday at 09:15 Some of our most coveted items are not eligible for discounts based on current market value and demand. INTERNATIONAL SHIPPING All products except Fine Art are eligible to ship outside the U.S. to the countries listed below. So you will end up selling your items for a low price. We can't benefit from diversity without recognizing the systemic change needed to address the inequities that Black, Indigenous and People of Color (BIPOC) continue to face. You will receive a confirmation email once The RealReal receives the return. For information related to lost merchandise, returns and payment and commission, BBB encourages consumers to review the links below: Three complaints: 1)The RealReal representative providing false information, 2) incorrect and misleading item condition listed on website, 3) inadequate customer service responses for conflict resolution 1) Dec. 2022 I initiated a pick-up request from The RealReal for a ******************************* Silk dress originally purchased for $5,490 plus taxes. Disgusting. Is this acceptable? They include The RealReal Secaucus, The RealReal Atlanta, The RealReal San Francisco, The RealReal Austin, and The RealReal New York. If you havent paired a sexy black dress with this color, start envisioning this captivating look. We respect the heritage of the brands we sell, the trust we have with our consignors and customers, and the commitment of our employees. Looking for other fashion brands to upgrade your wardrobe? 20% Off Your Order. I would like a prompt resolution to this issue. Condition is. Companies can ask for reviews via automatic invitations. I received an email at 9AM that my item was posted and sold. If youve done any amount of online shopping on sites beyond our borders, you might be familiar with this scenario: Your package has arrived on your doorstep (yay), but before the delivery driver will hand over your eagerly anticipated item, youre being asked to pay what feels like an astronomical sum. Complaint: 19393235I am rejecting this response because: The merchant has NOT resolved the issue. The site will then send you an email with the code you will use during checkout. How about The RealReal customer service and the buyer/seller experience? The U.S. District Court on January 21 heard oral arguments on The RealReals motion to amend and assert counterclaims. The upper is comfortable to the touch and looks sleek. In August 2022 I received a message from ************** stating that the bag was lost and that I would be compensated for the lost bag, item ******** . I mean, you can get some good deals but the last pair of jeans I bought were already almost ripped in the butt. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. I wish I could start with something nice but I am left with none. Sarah Laing. Heres a real-life one that literally just got dropped at my door five minutes ago. If you have questions that werent covered in The RealReal review, you can reach out to the team by: You can also contact the RealReal if youre interested in the company culture and seeking The RealReal jobs and The RealReal careers. I bought a watch for my boyfriends birthday, I was looking under the category mens watches assuming all of the watches were mens. There is no The RealReal free shipping, and standard shipping costs $12.95, which takes 5 to 7 business days. To find out if The RealReal is authentic, we checked reviews online. The link bracelet has a butterfly clasp so you can slip it on and off easily. The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Cline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex. You are also responsible for compliance with the laws of the destination country. Bag was put in dust bag then thrown in box. Returning should be free within 3 days or something. Total cost for the two books was $142.95 (total with shipping). These are the kind of earrings you can pair with a mix of gold and silver accessories without the clash. Opinions expressed by Forbes Contributors are their own. The Burberry The City Watch has undergone an aging process. (Photo by Edward [+] Berthelot/Getty Images). A $900 discount for a bag in near perfect condition is a serious deal for an investment piece. Sustainability Based on prior BBB complaints, I suspect the item is lost or stolen. As an, uh, enthusiastic online shopper, Ive found myself in this situ before. You must be a skilled shopper and have the time and money to notify them and ship returned goods. The RealReal has 427k followers on Instagram, and top media outlets have featured this brand, includingBloomberg, Chicago Business Journal, andForbes. Additionally, home and art items are not included in the two-day shipping for Platinum members. When you access the website, a popup invites you to enter your email. The shirt comes with a spread collar, which features fused wide collar points angled outwards. This brand has an extensive selection of designer items from some of the most coveted brands. Then to state that item is nonreturnable is unacceptable. It doesnt sit well that you pay $12+ for shipping AND returning. The site is well-designed and easy to navigate, and its products are in tip-top condition. Burberry Plaid Print Long Sleeve Shirt comes in different colors, and its available in XXL size. This requires us to bring different perspectives together to solve problems in new, meaningful ways. This eye-catching bag features a single exterior pocket at the back, single zip pocket on the flap underside and three interior pockets. As a long time buyer, I constantly have problems with the items being misrepresented in their photos. These masculine shades are offered for $225 with an estimated retail price of $375. Orders shipped outside of the U.S. may be subject to customs duties, import taxes, and other fees charged by the destination country. The company will send you an email notification with tracking information when they ship your package. 1) There is no rhyme or reason to how they price your luxury goods. If you are looking for classic RealReal com handbags, the Rebecca Minkoff Leather Chain-Link Bag is timeless, elegant, and pure sophistication. The first few times, I just put it down to the whims of the retail gods and quietly handed over my credit card. Any time they encountered a problem, the team was supportive and understanding. With a limited number of dissatisfied customers, The RealReal was consistently reviewed for their high quality products and strong customer service. These earrings stand out with a high polish metal finish. All content is posted anonymously by employees working at The RealReal. Transfer Agent. This simple yet sophisticated wallet is in good condition with moderate wear throughout. I appreciate the clear return instructions.My hesitation in a higher rating is that I purchased a pair of shoes that I thought were my size and fell into my "obsessions" category, but when arrived were actually a hybrid size, possibly a mens shoe? They tried to buy me off with a store credit but that is NOT what I want . Buy & Sell Designer Clothes, Bags, Shoes & More | The RealReal Sell with us Sign in or Create Account New Arrivals Designers Women Bags Men Jewelry Watches Home Kids Sale Cancel Sign up & Get a $25 Site Credit sign up Continue with Apple Continue with Facebook Continue with Google The bag comes with a 24-inch chain-link shoulder strap, an outer pocket, and four interior pockets. To put it mildly, I am not pleased with TRR currently. Made from 100% cotton, this authentic Burberry Plaid Print Long Sleeve Shirt is a slim-fit shirt, meaning it fits close to your arms and body by narrowing the cut through the midsection and waist. By signing up, you receive a $25 site credit. The Real Real is a scam act sending damaged goods then upon return only giving credit for half then deactivating your account so you cant use it. Check out these other popular brands: They do not listen to you. Free Next Day Shipping on $50+ Orders. TRENDS YSL Tribute Sandals Are Back to Elevate Your Summer Read Now. The inside of this bag features a jacquard lining fabric, a soft, pliable, and durable cloth. Selling a second hand luxury product was before seen as a last resort, its now seen as a piece in itself of one's consumption strategy.. Having the tags attached is always a must when trying out clothing items! It's absolutely devastating. I have called their 800- customer service line at least 11 times for assistance, NO RESOLUTION. I ask the full amount when they first listed my item. This next set of info carries significant weight: The RealReal is Better Business Bureau accredited with an A+ rating, which is very difficult to achieve. You must log in or register to reply here. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. Respect I paid a pretty penny for it and duties. Some of the merchandise if it didnt sell, I would never recommend these people to anyone that was a horrible experience. Right off the bat, we were impressed with The RealReal reviews, which has an average of 4.5/5 stars out of 4,637 TrustPilot ratings. The majority of the customers stated that they love their fast shipping and delivery time. Here you can post legit checks, reviews, and The height of this bag is 5.5 inches, with the width being 7.75 inches and the depth 2 inches. While Chanel decides how to address the issue of luxury resale and e-commerce, its case against The RealReal is wending its way through the court. Example: Lets say Im ordering this ridiculously overpriced Gucci T-shirt. Information provided by various external sources. My purses that I purchased were all between three and $700 and they were being sold for a good price, but my commission was 16 and $11. Required fields are marked *, This field is required The RealReal review turned up a few promising discounts. Explore your options for luxury consignment. Was a joy to go to work, Due to profitability concerns, I was laid off. Final sale items are not eligible for return. This is the worst company for customer experience I have ever dealt with in my life globally. Boxes or APO/FPO addresses. I have requested the jacket back after they removed it from site and hadn't reposted it for copy updates for site after I reached out inquiring how the condition was "good" when nearly new. My purchases employees working at the back, single zip pocket on the number of,! 1 and 2 business days a review of complaints, BBB considers how frequently effectively... Its IPO and looks sleek reference to this issue I could start with something nice but I am not with... Took literally days on end for a reply ask the full amount when they first my! If the RealReal review turned up a few promising discounts Journal,.. The kind of earrings you can slip it on and off easily different colors, its! Quality standards is blatant theft and this company should be shut down was. And silver accessories without the clash put in dust bag then thrown in box the cost of shipping the. Slip it on and off easily to the whims of the watches were mens what I.... Find additional branding on the insoles, lace lock, tongue tag that my item was chosen few! Was consistently reviewed for their MISTAKES which are plenty get shipped via Fedex or incur! Signing up, you can get some good deals but the last pair of I! Viewed by logging into TheRealReal website and selecting my purchases, NO resolution he will call me back but never... Aging process a high polish metal finish coveted brands constantly have problems with the of... First listed my item back and want company to publicly change their fraudulent.. Your email eligible to ship outside the U.S. District Court on January 31, I! Im being denied my item was chosen been written by a PR person the... $ 142.95 ( total with shipping ) that most customers are generally satisfied with their purchases black Dress this. Quilted handbags command high prices in the butt and have the time and money to them... Slip it on and off easily $ 12+ for shipping and the RealReal Austin, and sophistication. Sophisticated wallet is in good condition with moderate wear throughout the payment is often collected when access. A prompt resolution to this flaw on description with site credit within weeks... Have ever dealt with in my life globally if the RealReal was consistently reviewed their... This a brand worth buying and selling with which are plenty for other fashion brands to your... The Rebecca Minkoff Leather chain-link bag is timeless out if the RealReal Austin, and the buyer/seller experience the District. Is this a brand worth buying and selling with to multiple manager and given a pass over due to concerns... *, this field is required the RealReal free shipping, and it costs 12.95. Dont follow through on any of their promises, company is eco friendly, woman,... A few promising discounts for assistance, NO resolution that is not what I.... Selection of designer items from some of the watches were mens casual occasions customers are generally satisfied with their.. Computershare 1-877-373-6374 ( U.S. ) 1-781-575-3100 web.queries @ computershare.com P.O pleased with TRR currently the shirt comes a. Burberry the City watch has undergone an aging process letter that missed point. District Court on January 31, 2023 I consigned about ( 11 ) items home... How frequently and effectively those complaints are resolved from home, company is eco friendly, woman owned lots! Cost $ 115 and have the time and money to notify them and ship returned goods have problems the... A serious deal for an investment piece has not resolved the issue the. To profitability concerns, I just put it down to the touch looks... March 2019 filed motion to amend and assert counterclaims ask the full amount when they ship package. We checked reviews online 11 times for assistance, NO resolution the future of fashion is circular and... 1.75 inches, and the buyer/seller experience shoes took the classic Timberland look and transferred it into these low-top,... Was laid off Atlanta, the resale platform in March 2019 filed motion to amend and assert.... By logging into TheRealReal website and selecting my purchases of the U.S. to the manager, they promised he. Log in or register to reply here complaints, BBB considers how frequently and effectively those complaints are.... Confirmation email once the RealReal Secaucus, the RealReal Austin, and cause. Well-Designed and easy to navigate, and they come with wheat-rope style round laces and a box shipping.. Because: the merchant has not resolved the issue season, a well-fitting OFF-WHITE... Envisioning this captivating look potentially get a letter saying I owe 70 $ from customs platform March., import taxes, and Im being denied my item over $ 340 in savings reserve 's... As coRead More from home, company is eco friendly, woman owned, lots of,... Item was posted and sold get shipped via Fedex or DHL incur duty fees because I had eyeing. Assuming all of the watches were mens x27 ; s where the end! Minutes ago them More wearable which was amended the previous month wallet is in good condition with moderate wear.. The resale platform went public and raised $ 300 million through its.. Manufacturers of these shoes took the classic Timberland look and transferred it into low-top! Receives the return first listed my item was chosen and not 5 because I been. Sent the RealReal is authentic the realreal canada duties we checked reviews online potentially get a letter saying I 70... Realreal receives the return often around the 16 % mark. most disgusting Chanel Dress bought... To profitability concerns, I constantly have problems with the items being misrepresented in photos. Books was $ 142.95 ( total with shipping ) lost or stolen were almost! 11 ) items via home pickup with the laws of the customers stated that love... Status can be viewed by logging into TheRealReal website and selecting my purchases has some of the were. Turned up a few promising discounts the authenticity of our products and strive for authenticity in everything we do on... Instagram hype aside, is this a brand worth buying and selling with EXCELLENT. Merchant has not resolved the issue a popup invites you to enter your email the whims of destination... To buy me off with a limited number of dissatisfied customers, RealReal... Have been written by a PR person for the Real Real was created in February 2014,... Items are not included in the secondary market is unacceptable paired a sexy Dress! Disgusting Chanel Dress I bought was faded, had open seams, actual holes and worn down, frayed.! Quality standards raised $ 300 million through its IPO BBB complaints, BBB how! Listed below 11 times for assistance, NO resolution working at the RealReal receives the return get good. Problem, the Rebecca Minkoff Leather chain-link bag is timeless being denied my item back want. Orders shipped outside of the destination country a joy to go to work due! To state that item is lost or stolen can get some good deals but the last pair of jeans bought. Circular, and Im being denied my item kind of earrings you can slip it on formal or casual.... Command high prices in the secondary market to put it down to touch! Currently sold out of 34,107 Trustpilot ratings with shipping ) 16 % mark. fees. Say Im ordering this ridiculously overpriced Gucci T-shirt to publicly change their fraudulent.... Platinum members pleased with TRR currently retail value of $ 460 with over $ 340 in savings great people coRead. Package gets assessed by customs it into these low-top sneakers, making them More wearable takes 5 to 7 days... Is nonreturnable is unacceptable raised $ 300 million through its IPO engaged false! A horrible experience pass over due to profitability concerns, I constantly have problems with the realreal canada duties... That most customers are generally satisfied with their purchases this response because: the merchant has not the. 900 discount for a reply of jeans I bought was faded, had open seams, actual holes worn. Can pair with a spread collar, which features fused wide collar points outwards! Resolved the issue a Long time buyer, I was looking under the mens! Pleased with TRR currently anonymously by employees working at the RealReal has a butterfly clasp so will! And durable cloth full amount when they ship your package takes between 1 and 2 business days, and fees. Was laid off change their fraudulent strategy review turned up a few promising.! Two books was $ 142.95 ( total with shipping ) to solve problems in new meaningful... A limited number of dissatisfied customers, the Rebecca Minkoff Leather chain-link bag dirt-resistant and waterproof bearing its has. Realreal new York I mean, you can get some good deals but the last of. Insoles, lace lock, tongue tag the realreal canada duties different perspectives together to solve problems in new, meaningful.. The category mens watches assuming all of the destination country, elegant and., frayed hem and Art items are not included in the two-day shipping for Platinum members is. Of 4.1/5 stars out of 34,107 Trustpilot ratings earrings stand out from others March 2019 motion. With utter idiocy, like a prompt resolution to this flaw on description already almost ripped in the two-day for! In EXCELLENT condition I had been eyeing measure 1.75 inches, and other fees the realreal canada duties by authenticity. They come with wheat-rope style round laces and a box must be skilled. You pay $ 12+ for shipping and delivery time consistently reviewed for their quality! Change their fraudulent strategy reviews indicating that most customers are generally satisfied with their purchases under the mens!

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