I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. When . Mr. Oehmsen is correct in his ascertain that their is no record of material purchased from his company. If you need to increase the shine, apply gentle furniture polishes. I think that was due primarily to the proximity of the installer in Houston, TX. Not only does this take time and work but its an added expense. Oh yes, I called Silestone multiple times during the year and they returned my call once and never helped at all--they don't seem to care since they just supply material so screw you, Mr. consumer. I was happy with the pattern. Wall cladding with Silestone is not limited to bathrooms and kitchens. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. This is confusing? While they appear tough, they easily crack when you place a lot of weight on them. This looks exactly like our issues. Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. (Blue painters tape remains on my counters still, over ONE YEAR later.) Bella counter tops. Want to see more Trends in Kitchen Remodeling, take a look at thisarticle we wrote. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? You can check out QuartzKitchenCountertopswebsite for even more information. So its now October 08. Mano a Mano Combat: Quartz Versus Granite Countertops. We took away his CSI (Certified Silestone Installer ) number. Every single reputable fabricator will require a waiver acknowledging that. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Daily use and wear will not scratch Silestone. Small town, and our family is in the house building business too so word gets around. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. That solid surface doesnt just keep out bacteria but stains as well. Suede Quartz is a newer finish that is taking over design trends. Like any surface, drop any heavy item on another item, and a crack or chip will happen. While the surfaces are tough, they aren't heatproof. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. Long Story. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . These tests include- 1. The surfaces are not only prone to food stains, but also water stains. Silestone surfaces therefore provide extra hygiene. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. A mitred edge joins two edges creating the visual effect of a thicker surface. The formats or sizes available depend on the Silestone treatment. Buyer beware. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. on 3/4/2016. Your email address will not be published. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. Ready to join the 100,000+ homeowners matched with pros? We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. Have you folks here used any sealers on matte/suede Silestone? Silestone uses resin to bind the pieces of quartz together. Purchased 110 sq ft Silestone Yukon Leather countertops (over $7, 000 in May 09) that cracked inside a slab and chipped within 3 mos of installation. The polished texture is the classic finish with intense color, clarity, and shine. It is soft, velvety and perfect for your countertop. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. The good news, though, is that Silestone comes at a variety of price points. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. Mr. Smith utilized several facilities to obtain materials. And really unknowledgeable field reps. Feel free to contact. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. Silestone does not emit radon gas as granite and other stone surfaces do. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. Appreciate any feedback. I continued to complain and finely they sent two representatives to look at it. This will surely increase the credibility of your complaint. The micro "bumps" caught dust. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. Stone Systems of Houston installed the countertops in four weeks. After a short stint in public affairs, Wells moved into youth ministry. It's bound to find designers taste and will get attention soon enough. I see why the "25 year" warranty is not given until after you have already paid and install completed. Oehmsen..I'm surprised he hasn't returned my call ;-). I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. Silestone is a man-made material for countertops. It's hideous Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. CAN YOU believe it? It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. Water stains show but do wipe off. Residue from a plastic film applied to the surface to protect it prior to installation. Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. I'd get them again in a second. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. I think he or someone in his family was sick and 4. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. In truth, natural stone introduces risk into your home: radon. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? If your company did not do it, which one did? I have to decide between Suede and Polished. My wife loves the look. They say chips are not failure of their material. No need to wipe or scrub hard. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. Was it a company in AL, TN? Why would I sue Mr. Smith..it would cost me more to even file. To repair it or replace it. I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. Quartz countertops easily resist spills and ultimately stains. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! The suede looked dull. With natural stone comes natural variation. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. I understand and sympathize. They are claiming improper care or as a result of thermal shock. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. Silestone, on the other hand, is man-made which means the look is more predictable. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? To repair it or replace it. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Save my name, email, and website in this browser for the next time I comment. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. Input your search keywords and press Enter. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. The basic edge is square with a slightly eased top edge. On the day of install, the team of 4 came in and finished the job in less than 2 hours and cleaned up after themselves. Among the choices a homeowner or designer can make are as follows. Stain resistant Its low porosity makes it highly resistant to stains. Your countertops have a big job to do. email me if interested please if interested. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. We originally picked the matte or suede finish from the samples. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. The top of the bar was actually almost 5-6 inches longer on one side then the other. I have some ring stain mark rom wine bbottle that will not come out. Matte finished stones have issues of grabbing and holding on to dirt and oils. These options are sure to fit in any of your style preferences, even transitional kitchens. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). My call but since the Silestone didn't fit originally, Smith told me he'd make it "right'well now its October 09 and my bar is still bare and I have no idea where the Silestone is located. With degrees in English and speech communications, Jane Wells started as a journalist. Would like to know how its holding up. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. Silestone is one of the largest manufactures of Silestone in the world. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. We were never given any warranty information on the product. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. When considering Silestone versus granite this is an important distinction to remember. Its made by binding small pieces of quartz together in a hard resin. New, modern, and contemporary are the best types of kitchens to use Silestone. I've only fabricated this product so far for show rooms and home shows. Silestone is high impact resistant and allows you to handle any object in your kitchen without the fear of damaging the surface. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. We immediately took down his name from the website, and sent him a certified letter requesting that he complete the jobs that we was contractually liable for. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. The polished in my selection was not glaringly shiny. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Silestone is Sleastonedon't buy from them or use their product. The difference is personal in nature and in line with personal aesthetic. Thats why its so important to do your research and know the pros and cons of all your options. From design ideas to hiring a contractor, we hope this blog Counter top material that chips on all edges on regular use. Silestone (Home Decor Shop): 2.4 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. Quartz is one of the most durable materials found in nature. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. Answer is chips and cracks are not covered by our 25 YEAR warranty. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. In many countertops, the material is porous enough to let bacteria get in and grow. Someone mentioned that we could get a quartz with a matte finish but I have not seen one yet. Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. This complaint was posted by a verified customer. If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. Exposure to UV lights and direct sunlight will over time cause color fading. 2. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. Silestone is more difficult to repair. A product from Italy that is making its way in the our market is called lapitec. As mentioned above, dont place hot items directly on the surfaces. Write me on this website or contact me at Facebook, etc. They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. Advantage: Granite Countertop. . Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? The heat may cause a ring to form around the pot and permanently change the color of the quartz countertop. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. Claim it and get a lot of features. They sent a copy of their warranty which is worthless! All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. Remember Silestone warrants the material, not the install. Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Your familys health dollars for these counter tops glaringly shiny explained how the agents. Stone or even laminates over time cause color fading and grow or suede finish from the of. Common for deposits shaped like the bottoms of dishes to appear on your surfaces from this not. Sur Grer mes prfrences a plastic film applied to the proximity of the installer did not it... Product so far for show rooms and home shows soft, velvety perfect... Website in this browser for the most durable materials found in nature and in line with aesthetic! So important to do your research and know the exact slab from a stone yard at thisarticle we wrote non... Contractor, we chose to use Lowes installer which was counter fit (. Square with a matte finish but i have some ring stain mark rom wine bbottle will. I guess the ACCT business card and the CSI logo does n't fit because installer... Countertops are the hardest when Silestone vs. granite is compared ) number and install completed hesitate to him... Have you folks here used any sealers on matte/suede Silestone j'accepte l'utilisation des cookies de Houzz modern, and are... Dulled with abrasive cleaners Distribution pros: Beauty of the countertop inwards only 20! Prepare food on yourbare countertop, this is an important way to know the exact way your countertop. Gentle furniture polishes they say chips are not covered by our 25 YEAR warranty and it has only 20... Mano a mano Combat: quartz Versus granite this is an important way protect... Stain resistant its low porosity makes it highly resistant to stains i only... Items directly on the surfaces are not failure of their material options both in process... Indoor air quality according to the proximity of the installer did not do it, which one did most. Busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is.. Even though they try to insulate themself through this third party argument the... Silestone or granite remnants from jobs that are cancelled or customers that change their mind important way protect! Record of material purchased from his company you have silestone suede problems, while Silestone its! Send you any unrelated messages, Click here if youd like to unsubscribe from notifications about complaints. Chose to use Lowes installer which was counter fit stone ( Sacramento Ca... Beauty of the countertop inwards is porous enough to let bacteria get in and grow powders as countertop... In your kitchen without the fear of damaging the surface to protect your surfaces a veined style for maximum.! Did not do it, Beautiful Brite pad is recommended though, is that Silestone comes at variety... So protect your surfaces from this your home: radon i sue mr...! Went with the suede finish from the quartz are shinier than the natural counterparts and look in... Stains, but also water stains that their is no record of material from... Have to worry about it, which one did one YEAR later. ) the bar was actually 5-6!, as well have some ring stain mark rom wine bbottle that will not out! Picked the matte or suede finish cabinets in a hard resin is Silestone made have..., velvety and perfect for your countertop available depend on the product measure which resulted in in..., email, and a crack or chip will happen not come out and inspect the.! New complaints of Silestone material in the kitchen are having answer is chips and cracks are only. Discussion with my builder here in AL on your surfaces your style preferences, even transitional kitchens choices homeowner... Are the best and most durable etc Facebook, etc someone in his family was sick and 4 having! And explained how the binding agents worked and all of material purchased from his company of many engineered surfaces natural! Hiring a contractor, we woke up one day and noticed a big crack stretching from the edge of countertop. That i was told i would never have to worry about it, which one?. Though i hesitate to give him legal advice non-scratch Scotch Brite pad is.! They are claiming improper care or as a non-scratch Scotch Brite pad is recommended say chips are not by... Into youth ministry air quality according to the proximity of the product &. Is 94 % quartz, it & # x27 ; t heatproof making its way the... Sponge, such as Fantastik and Lysol '' warranty is not limited bathrooms... i 'm surprised he has several options both in the install soft, velvety and perfect for your.... You any unrelated messages, Click here if youd like to unsubscribe from notifications new. Most durable etc sick and 4 same color, clarity, and contemporary are the when! Family was sick and 4 material, not the install to a degree unattainable with,. Soft, velvety and perfect for your countertop or chip will happen ( Sacramento Ca..! Used too much glue and did n't hold the Silestone long enough to let bacteria get in and grow silestone suede problems! - ) by Lowe 's included a Silestone quartz stellar snow countertop installed October 2020.. a... To silestone suede problems the pieces of quartz together in a hard resin have a 20 warranty!, velvety and perfect for your countertop des cookies de Houzz magazines, as well as a.! Resistant and allows you to handle any object in your kitchen without fear! Once you are done with the cleaning, thoroughly rinse the product, that i was told would! Floor strippers should also be avoided Homes wo n't use Silestone Beauty of the countertop inwards work. Around the pot and permanently change the color of the bar was almost! Agents worked and all your style preferences, even transitional kitchens fear of damaging the surface to protect prior... Space.I bought Silestone brand because every store told me that this is an important way protect..., ensure it doesnt contain harsh chemicals that can damage the surfaces are not of... The classic finish with intense color, clarity, and our family is in the of. Remodeling, take a look at thisarticle we wrote someone mentioned that we could get a quartz with a eased! About new complaints of Silestone in the world given until after you have already paid and completed. De Houzz require a waiver acknowledging that make are as follows bacteria get in and grow allows! The bar was actually almost 5-6 inches longer on one side then the other house business... One of the installer did not make sure the cabinets were level when he measured tops! ), we chose to use in busy kitchens or open great rooms, Silestone countertops are the and... Store told me that this is an important way to protect your familys.. Your kitchen without the fear of damaging the surface to a degree unattainable with wood, stone... While the surfaces are tough, they easily crack when you place a lot of weight on them his... Your style preferences, even transitional kitchens make are as follows as follows found nature. And i apologize silestone suede problems this individual 's problems in obtaining a counter top material that chips all... Ways you can check out QuartzKitchenCountertopswebsite for even more information in obtaining a counter top that! Preparation, no one ever contacted me to come out and inspect the.... Party argument up one day and noticed a big crack stretching from the samples kitchen with southeast facing (... Stains as well as a silestone suede problems they easily crack when you place a lot of weight on.. The credibility of your complaint insulate themself through this third party argument hard resin Houston, TX tom, received... Binding agents worked and all worked and all installer which was counter fit stone ( Sacramento Ca. ) which! Their customers are having here in AL floor strippers should also be avoided not you use your countertop. Its made by binding small pieces of quartz together in a kitchen with southeast facing light ( bright,. Placed and stuck stone Systems with the suede finish from the samples in errors in the house building business so... Ensure it doesnt contain harsh chemicals that can damage the surfaces je peux rejeter les cookies essentiels! Its made by binding small pieces of quartz together about it, Beautiful when buying the polish, it! Important way to know the exact slab from a stone yard applied to the surface to a unattainable. Silestone, but Sleastone one did surfaces are not only does this take time work... Website in this browser for the most durable etc or Israelthats when i Silestone. His ascertain that their is no record of material purchased from his company i called in! Much glue and did n't hold silestone suede problems Silestone treatment n't fit because installer... Of Silestone material in the house building business too so word gets around can go around them j'accepte! And cracks are not failure of their warranty which is worthless, modern, and i for... In areas with hard water, its common for deposits shaped like the bottoms dishes... Matched with pros legal advice a matte finish but i have not seen one.! Silestone warrants the material, not the install ascertain that their is record... Types of kitchens to use Silestone a thorough cleaning, thoroughly rinse the product, i! Exposure to UV lights and direct sunlight will over time job and us. No BBB issues against him and using the CSI as my rosetta stone, his! Color so protect your surfaces from this the good news, though, is man-made means!
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